Summary
Overview
Work History
Education
Skills
Timeline
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Anjelica Delgado

Lebanon,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conifer Health
Fresco, TX
07.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

KCC Services LLC
Richland, PA
08.2018 - 09.2020
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

GED -

Cornerstone Christian Correspondence School
Townsend, GA
09-2021

Skills

  • Account updating
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • Follow-up skills
  • Filing
  • Documentation
  • Dispute Resolution
  • Calendaring
  • Spreadsheets

Timeline

Customer Service Representative

Conifer Health
07.2024 - Current

Customer Service Representative

KCC Services LLC
08.2018 - 09.2020

GED -

Cornerstone Christian Correspondence School
Anjelica Delgado