Anjelica Kendall
Dahlonega,GA
Summary
An enthusiastic, positive, and dedicated professional known for their elated demeanor, strong work ethic, and ability to foster excellent relationships within a team. With a passion for exceeding expectations and a track record of delivering high-quality results, I am excited to bring my energetic and diligent approach to contribute to an organization's success. Seeking a position where I can combine my easygoing nature with my hardworking mentality to drive positive outcomes and create a harmonious work environment.
Overview
10
10
years of professional experience
Work History
Senior Assistant Manager
Security Finance
08.2024 - Current
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
Customer Service Associate
Walmart
09.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Assistant Manager
Security Finance
10.2020 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Business Account Manager
AT&T
04.2017 - 09.2020
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Call Center Representative
Hilton Head Hospitality
04.2016 - 04.2017
- Responded to customer calls and inquiries to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Pharmacy Technician
Walmart
08.2015 - 04.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Resident Medical Assistant
Gold City Health & Rehab
12.2014 - 08.2015
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Theological Historical Studies - Religion
Kineo School of Ministry
Dawsonville, GA06.2024
Diploma Of Advanced Biblical Studies - Religious Studies
Kineo School of Ministry
Dawsonville, GA05.2023
Diploma Of Biblical Theology - Religious Studies
Kineo School of Ministry
Dawsonville, GA05.2022
High School Diploma -
Lumpkin County High School
Dahlonega, GA05.2014
Skills
- Customer Service and Assistance
- Correcting Discrepancies
- MS Office Proficiency
- Account Management
- Inbound and Outbound Calling
- Exceptional Communicator
- Problem Resolution
- Account Updating
Timeline
Senior Assistant Manager
Security Finance
08.2024 - Current
Customer Service Associate
Walmart
09.2022 - Current
Assistant Manager
Security Finance
10.2020 - 09.2022
Business Account Manager
AT&T
04.2017 - 09.2020
Call Center Representative
Hilton Head Hospitality
04.2016 - 04.2017
Pharmacy Technician
Walmart
08.2015 - 04.2016
Resident Medical Assistant
Gold City Health & Rehab
12.2014 - 08.2015
Diploma Of Advanced Biblical Studies - Religious Studies
Kineo School of Ministry
Diploma Of Biblical Theology - Religious Studies
Kineo School of Ministry
High School Diploma -
Lumpkin County High School
Theological Historical Studies - Religion
Kineo School of Ministry