AnJelica Whitfield
Omaha,STATE_US
Summary
Dedicated professional with a enjoyment of building relations, helping and seeking all avenues for an easy and great experience. Skilled in de-escalation techniques and effective communication, ensuring team collaboration to enhance patient care and safety outcomes.
Overview
13
13
years of professional experience
Work History
Patient Safety Attendant
University Of Nebraska Med Ctr
Omaha, NE
04.2024 - 06.2026
- Monitored patient safety and well-being in high-risk environments.
- Assisted nursing staff with daily patient care and support activities.
- Implemented safety protocols to reduce incidents and ensure compliance.
- Documented patient behaviors and reported changes to healthcare team.
Claims Processor
Signature Performance
Omaha, NE
05.2018 - 05.2024
- Processed insurance claims efficiently, ensuring compliance with industry regulations and company policies.
- Evaluated claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
Dedicated Client Service Manager
Alorica
Omaha, NE
05.2016 - 05.2018
- Managed client relationships to ensure satisfaction and retention through strategic communication and support.
- Led cross-functional teams to resolve complex client issues, enhancing service delivery and operational efficiency.
- Escalating, monitoring changes with repairs, keeping all parties involved with updates.
- Facilitated knowledge-sharing sessions among team members to ensure everyone stayed informed about industry trends and best practices.
- Facilitated regular check-ins with clients to assess needs, fostering long-term partnerships and loyalty.
- Managed a diverse portfolio of clients, balancing their needs while optimizing resources efficiently.
Premium Saves Team
Sitel
Omaha, NE
02.2013 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively with call volume in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations with taking calls along with training new employees.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisting new sites with the knowledge needed for success.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE05-2006
Skills
- Mental health awareness
- De-escalation techniques
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Relationship building
- Patient advocacy
- Medical billing
- Call center experience
- Payment processing
- Team development
Timeline
Patient Safety Attendant
University Of Nebraska Med Ctr
04.2024 - 06.2026
Claims Processor
Signature Performance
05.2018 - 05.2024
Dedicated Client Service Manager
Alorica
05.2016 - 05.2018
Premium Saves Team
Sitel
02.2013 - 05.2016
High School Diploma -
Omaha North Magnet High School