Summary
Overview
Work History
Education
Skills
References
Certification
Work Availability
Affiliations
Work Preference
Timeline
Generic

Anjelica Williams

Healthcare Customer Service Representative
207 Fellowship Dr. ,NC

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

16
16
years of professional experience

Work History

Healthcare Customer Service Representative

CareCentrix
Tama, FL
03.2023 - Current
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Ensured that proper follow up was completed after each interaction with a customer.

Certified Nursing Assistant

Gale Healthcare
Tampa, FL
01.2017 - Current
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Certified Nursing Assistant

Richmond Pines Healthcare And Rehabilitation Center
Hamlet, NC
02.2009 - 05.2017
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Documented activities and recorded information in EMR system.

Education

Nursing Assistance

Richmond Community College
Hamlet, NC
12-2012

High School Diploma -

Richmond Senior High School
Rockingham, NC
05-2005

Skills

  • Policy Adherence
  • Medical terminology knowledge
  • Record maintenance
  • Strong interpersonal skills
  • Insurance Verification
  • Appointment Scheduling
  • Quality Assurance
  • Collecting specimens
  • Indirect Patient Care
  • Condition Monitoring
  • Mobility Assistance

References

References available upon request.

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • American Nurses Association (ANA) Member
  • American Medical Informatics Association

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancement401k matchFlexible work hoursCompany Culture

Timeline

Healthcare Customer Service Representative

CareCentrix
03.2023 - Current

Certified Nursing Assistant

Gale Healthcare
01.2017 - Current

Certified Nursing Assistant

Richmond Pines Healthcare And Rehabilitation Center
02.2009 - 05.2017

Nursing Assistance

Richmond Community College

High School Diploma -

Richmond Senior High School

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Anjelica WilliamsHealthcare Customer Service Representative