Anjelika Maes
Santa Rosa,New Mexico
Summary
Dynamic and dedicated professional with a strong work ethic, honed at the Santa Rosa Police Department. Proven ability to manage high-stress situations while delivering exceptional customer service. Skilled in problem-solving and efficient food preparation, consistently enhancing team performance and ensuring compliance with safety standards. Committed to fostering positive relationships and improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Food Service Worker
Guadalupe County Correctional Facility
Customer Service Representative
Comet 2 Restaurant
Dispatcher
Santa Rosa Police Department
Santa Rosa, NM
03.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Records Clerk
Santa Rosa Police Department
Santa Rosa, NM
07.2017 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Updated records with new information.
- Followed established policies and procedures to maintain compliance with regulations.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Assisted with record management system implementation and maintenance to streamline operations.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Provided training to new records clerks to improve knowledge and skills.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests for information.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Utilized document imaging software to index, store and retrieve records.
- Developed efficient filing system to retrieve records quickly.
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Streamlined communication with external agencies for records verification, improving turnaround times for external requests.
- Coordinated with different departments to ensure timely and accurate records updates, improving inter-departmental communication and efficiency.
- Reduced misplaced documents by introducing digital tracking system for physical records.
- Leveraged technology to digitize paper records, making data retrieval faster and more reliable.
Customer Service Representative
Santa Rosa Police Department
Santa Rosa, NM
01.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Associate
TnD Food Market
Santa Rosa, NM
05.2018 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hostess
Comet 2 Restaurant
Santa Rosa, NM
04.2017 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Nursing Student
UofU Hospital
Salt Lake City, UT
03.2020 - 05.2021
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Participated in skills lab simulations to further develop nursing skills.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
- Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.
- Advocated for and strived to protect health, safety, and rights of patient.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Collaborated with other health care professionals to establish optimal patient care.
- Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
Waitress
Comet 2 Restaurant
Santa Rosa, NM
01.2016 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Food Service Worker
Santa Rosa Senior Center
Santa Rosa, NM
03.2016 - 11.2018
Food Service Worker
McDonald’s
Santa Rosa, NM
01.2016 - 11.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Conducted daily equipment checks to ensure operational efficiency.
Waitress
Pinos Restaurant
Santa Rosa, NM
03.2015 - 07.2018
Cook's Assistant
Comet 2 Restaurant
Santa Rosa, NM
04.2015 - 11.2017
- Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
- Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
- Enhanced presentation quality of menu items by applying plating techniques, contributing to positive customer dining experiences.
- Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
- Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
Housing Clerk
Guadalupe County Correctional Facility
Santa Rosa, NM
06.2016 - 08.2017
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Established strong partnerships with local vendors, obtaining competitive pricing on maintenance services without sacrificing quality.
- Collaborated with social service agencies to connect residents with support services such as financial assistance or job training programs.
- Facilitated communication between property management and tenants, fostering positive relationships and resolving disputes.
- Provided exceptional customer service to tenants by addressing concerns promptly, empathetically, and professionally.
- Monitored compliance with local, state, and federal housing regulations to ensure continued eligibility for funding programs.
- Tracked unit vacancies and coordinated showings for prospective renters to minimize vacancy periods between leases.
- Adapted quickly to changing regulations and industry trends, ensuring compliance with all applicable laws and maintaining up-to-date knowledge of best practices in property management.
- Maintained accurate records of rental payments, ensuring timely collection and reducing delinquency rates.
- Assisted prospective tenants in finding suitable housing options by providing detailed information on available units and amenities.
- Supported successful evictions processes when necessary by accurately documenting lease violations and coordinating efforts with legal counsel.
- Coordinated move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Maintained database of housing resources, landlords and management companies.
- Helped clients find permanent or temporary housing.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented strategies to enhance quality of social services.
- Coordinated with local government to provide resources to clients.
Waitress
Silver Moon Restaurant
Santa Rosa, NM
04.2016 - 08.2017
Hostess
Silver Moon Restaurant
Santa Rosa, NM
04.2016 - 08.2017
- Provided patrons with estimated waiting times during peak service hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Administration
Santa Rosa High School
Santa Rosa, NM05.2016
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Efficient food preparation
- Order taking accuracy
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Covid-19 safety protocols
- Cross-functional teamwork
- Staff training and development
- Patient relations
- Patient care
- Hospital operations
- Food waste reduction techniques
- Food portioning control
- Interpersonal relationship building
- Customer feedback analysis
Timeline
Dispatcher
Santa Rosa Police Department
03.2025 - Current
Nursing Student
UofU Hospital
03.2020 - 05.2021
Sales Associate
TnD Food Market
05.2018 - 08.2022
Records Clerk
Santa Rosa Police Department
07.2017 - Current
Hostess
Comet 2 Restaurant
04.2017 - 08.2021
Housing Clerk
Guadalupe County Correctional Facility
06.2016 - 08.2017
Waitress
Silver Moon Restaurant
04.2016 - 08.2017
Hostess
Silver Moon Restaurant
04.2016 - 08.2017
Food Service Worker
Santa Rosa Senior Center
03.2016 - 11.2018
Customer Service Representative
Santa Rosa Police Department
01.2016 - Current
Waitress
Comet 2 Restaurant
01.2016 - 12.2020
Food Service Worker
McDonald’s
01.2016 - 11.2018
Cook's Assistant
Comet 2 Restaurant
04.2015 - 11.2017
Waitress
Pinos Restaurant
03.2015 - 07.2018
Food Service Worker
Guadalupe County Correctional Facility
Customer Service Representative
Comet 2 Restaurant
High School Administration
Santa Rosa High School