Anjuli Tuatoo

From January 2026 to Now, I have:

• Train and supervise cashiers on product knowledge and customer service techniques.
• Welcomed large volume of guests and improved overall customer service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Weekly inventory management to ensure availability of store supplies.
• Assists in coordinating donations for organizations to foster relationships with the community.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Assisted store management in overseeing associates, ensuring customer service expectations were met through greeting guests, maximizing sales opportunities, and fostering brand loyalty by enhancing shopping experience.
• Trained associates on sales goals and product knowledge while delegating tasks during downtime to improve team efficiency.
• Handled cash and credit card payments and returned receipts, change and payment cards to customers.

• Trained associates on plant care and quality control to enhance product presentation and longevity.
• Evaluated employee performance and delivered constructive feedback to foster skill development and improve team effectiveness.
• Helped maintain merchandise stock levels through proper analysis of sales-floor and review of back stock product.
• Designed walk-in floral arrangements and event-specific arrangements to attract customers and increase sales during key occasions.

• Merchandise duties consisted of accurately checking in weekly deliveries of live and dry goods identifying all missing and/or damaged product.
• Merchandised and creatively displayed plants as well as dry goods to optimize customer selection.
• Watered plants to maintain hydration and support healthy development.
• Priced products correctly and tagged items in an efficient manner.
• Delivered friendly service and one-on-one assistance to promote positive customer experiences.
• Retail duties included operating cash registers, answering multiple telephone lines, and transferring customers to the correct departments.