ANKUSH KHULLAR
Urbandale,IA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Shivam LLC (BP Gas Station)
DesMoines, IA
08.2019 - 07.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Implemented systems for tracking operational performance metrics.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
TSA Agent
Department of Homeland Security
DesMoines, IA
02.2022 - 08.2022
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Verified documents for international travelers at customs checkpoints.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Investigated suspicious activity and reported findings to the appropriate authorities.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Searched individuals and baggage for weapons and other prohibited items.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Monitored and conducted passenger screening.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Directed passengers clearly for quick movement through security screening process.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Education
Associate of Arts - Paralegal Studies
Des Moines Area Community College
Ankeny, IASkills
- Logistics Management
- Labor Relations
- Health and safety compliance
- Performance reporting
- Financial Management
- Business Planning
- Business Development
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
TSA Agent
Department of Homeland Security
02.2022 - 08.2022
Manager of Operations
Shivam LLC (BP Gas Station)
08.2019 - 07.2024
Associate of Arts - Paralegal Studies
Des Moines Area Community College
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