Anllileydis Horta Pena
Miami,FL
Summary
Proficient Pharmacy Coordinator skilled in collaborating with healthcare providers and resolving complex issues. Known for ensuring accuracy in prescription management and enhancing patient communication strategies, contributing to improved patient outcomes. Extensive experience in various pharmacy software(PioneerRx, Liberty, Abacus) Prior Authorizations (CovertMyMed) , Customer Services , Excellent Communication , ICD-10 Coding , Multitasking, Organizational Skills. " I love my Profession, Helping people is something I value ".
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Liaison
Medcare Infusion Services
Miami, FL
11.2025 - Current
- Processed prescription orders accurately, minimizing errors in dispensing medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Utilized pharmacy management software to process prescriptions efficiently.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Coordinator
Claremedica
Miami, FL
04.2021 - 10.2025
- Collaborated with healthcare providers to streamline medication management and patient communication strategies.
- Assisted pharmacists in preparing and dispensing medications accurately to ensure patient safety.
- Maintained inventory levels, managing stock rotation and expiration dates effectively.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with healthcare professionals to verify prescription orders for accuracy and completeness.
- Operated pharmacy software systems for processing prescriptions and managing patient records efficiently.
- Accurately filled prescriptions and verified medication dosages for patient safety.
- Implemented process improvements to enhance workflow efficiency within pharmacy operations.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Medenvios Health Care Pharmacy
Miami, FL
03.2013 - 03.2021
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Managed inventory, ensuring availability of medications and supplies for seamless operations.
- Collaborated with pharmacists to verify prescriptions and resolve discrepancies effectively.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Trained new pharmacy technicians in operational procedures and best practices for efficiency.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed medication inventory, ensuring availability of all necessary drugs.
Education
GED -
Florida Pharmacy Association
Miami, FL02-2013
Bachelor - Bachelor Degree in Nursing
Instituto De Ciencias Medicas
Cuba, NY06-2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmaceutical calculations
- Pharmacy software proficiency
- Resolving customer issues
- Data entry
- Team coordination
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Pharmacy Technician Liaison
Medcare Infusion Services
11.2025 - Current
Pharmacy Coordinator
Claremedica
04.2021 - 10.2025
Pharmacy Technician
Medenvios Health Care Pharmacy
03.2013 - 03.2021
GED -
Florida Pharmacy Association
Bachelor - Bachelor Degree in Nursing
Instituto De Ciencias Medicas