Valerie O'Connor
Shields Health Solutions
Shirley,MA
1
Certification
2027
years of professional experience
Results-focused Pharmacy Liaison and Pharmacy Technician with extensive experience supporting specialty pharmacy operations. Skilled in prior authorizations, insurance billing, and prescription management. Strong record of improving workflow efficiency, resolving access issues, and delivering dependable customer service.
Work History
Pharmacy Liaison
4 Years 4 Months- Documented case activity in specialty pharmacy systems with accuracy and consistency.
- Collaborated with clinical staff to streamline onboarding for new therapy requests.
- Explained pharmacy processes and next steps to patients in clear, supportive language.
- Maintained compliance with HIPAA and workflow standards while handling sensitive information.
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Participated in staff training sessions to stay current on industry best practices and enhance professional development.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
Pharmacy Technician
7 Months- Processed prior authorization requests and benefit investigations for complex pharmacy prescriptions.
- Verified prescription details, insurance information, and documentation for accurate order fulfillment.
- Coordinated patient refill workflows to maintain specialty medication access and continuity of care.
- Supported copay assistance enrollment and financial navigation for eligible patients.
- Monitored prescription statuses and updated patient records within pharmacy and EMR systems.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
9 Years 2 Months- Tracked medication shipments and resolved delays to support timely delivery and patient adherence.
- Communicated with prescribers and care teams to resolve access barriers and prescription issues.
- Mentored new technicians on specialty pharmacy processes, workflow standards, and documentation accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Cashier
- Processed cash, credit, and gift card transactions accurately at point of sale.
- Scanned items, applied promotions, and verified pricing to support accurate checkout.
- Assisted customers with returns, exchanges, and merchandise questions using store policies.
- Balanced register drawers and resolved transaction discrepancies with attention to detail.
- Maintained organized front-end areas and supported smooth customer traffic flow.
Education
High School Diploma
Skills
Prescription processing
Attention to detail
Insurance billing
Medicare and medicaid process
Problem-solving skills
Collaborative teamwork
Workflow optimization
Detail-oriented
HIPAA compliance
Problem-solving
Time management
Team collaboration
Interdisciplinary collaboration
Customer support
Problem-solving skills
Task prioritization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Liaison
Shields Health Solutions
06.2022 - CurrentRead More
Pharmacy Technician
Shields Health Solutions
11.2021 - 06.2022Read More
Pharmacy Technician
CVS Pharmacy
09.2012 - 11.2021Read More
Cashier
TJX Companies
2010 - 2012Read More
Assabet Valley Regional Technical High School
High School Diploma
Read More