Sheri Wilson
Louisburg,KS
Summary
Accomplished and certified Pharmacy Technician/Liaison with over 14 years of experience in retail, compounding and specialty pharmacy environments for major national chains and small independent pharmacies. Excelling in prescription processing, insurance verification, troubleshooting rejections, processing prior authorizations and helping patients obtain co-pay assistance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
Logan Health Medical Center
04.2025 - 12.2025
- Collaborated with healthcare teams to optimize medication management and patient care processes.
- Maintained accurate documentation of pharmacy services and patient interactions in electronic systems.
- Provided customer service in regard to troubleshooting any pharmacy-related issues.
- Communicated with pharmacy staff, patients, medical staff, and insurance companies on a regular basis.
- Coordinated internal activities related to prescription changes, prior authorizations, and letters to members and providers.
- Processed, communicated, documented, and tracked requests for formulary exceptions, copay exceptions, prior authorizations related to drug formulary and drug utilization management.
- Assisted with prior authorization requests, helped patients obtain necessary medications while minimizing delays.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
Pharmacy Technician
Costco Wholesale Corp
09.2019 - 04.2025
- Ensured accurate medication dispensing, complying with pharmacy regulations effectively.
- Managed inventory levels, maintaining optimal storage conditions for pharmaceuticals.
- Gathered patient information regarding prescriptions, facilitating consultations with pharmacists.
- Trained new pharmacy technicians in operational procedures and customer service techniques.
- Collaborated with healthcare providers to resolve prescription discrepancies and enhance patient care.
- Monitored expiration dates, ensuring timely removal of outdated pharmaceutical inventory.
Pharmacy Technician
Walgreen's Pharmacy
10.2018 - 09.2019
- Ensured accurate prescription records using pharmacy management software systems.
- Streamlined pharmacy workflow by assisting pharmacists with dispensing medications.
- Maintained inventory accuracy through effective stocking and labeling of medications.
- Resolved customer inquiries by aiding in orders and locating items promptly.
- Upheld cleanliness and organization in the workspace, ensuring safety compliance.
- Processed payments from customers, collecting co-pays and full transactions efficiently.
Pharmacy Technician
Remedies
03.2017 - 10.2018
- Achieved precise dosage calculations and accurate prescription filling for patient safety.
- Enhanced pharmacy productivity through effective restocking and organized shelf maintenance.
- Compounded medications accurately while adhering to standard operating procedures.
- Maintained compliance with drug storage regulations and accurate controlled substance records.
- Streamlined inventory management by ordering medicines daily, anticipating stock needs.
- Updated patient profiles with current medications and insurance information efficiently.
Pharmacy Technician
Walmart
09.2011 - 03.2017
- Ensured patient confidentiality by strictly adhering to HIPAA regulations.
- Facilitated inventory management through precise record-keeping of shipments and disposals.
- Supported pharmacists in preparing medications to enhance patient safety and care.
- Delivered exceptional customer service by resolving queries with professionalism and empathy.
- Processed prescriptions efficiently using pharmacy management software for optimal service delivery.
- Engaged in ongoing learning to remain informed on current pharmaceutical practices.
Education
No Degree - Pharmacy
Flathead Valley Community College
Kalispell, MT12-2011
Skills
- Prescription processing
- Detail-oriented
- Insurance verification
- Patient confidentiality
- Pharmacy and customer records management
- Medication dispensing
- Pharmaceutical calculations
- Interpreting and processing medication orders
- Drug inventory control
- Insurance billing
- Customer service
Certification
- CPhT - Certified Pharmacy Technician through PTCB
- State licensed in Montana and Kansas
Timeline
Pharmacy Liaison
Logan Health Medical Center
04.2025 - 12.2025
Pharmacy Technician
Costco Wholesale Corp
09.2019 - 04.2025
Pharmacy Technician
Walgreen's Pharmacy
10.2018 - 09.2019
Pharmacy Technician
Remedies
03.2017 - 10.2018
Pharmacy Technician
Walmart
09.2011 - 03.2017
No Degree - Pharmacy
Flathead Valley Community College