Martha Watson
South Point,OH
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
CPS
02.2022 - Current
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Participated in staff training sessions to stay current on industry best practices and enhance professional development.
Pharmacy Technician
CVS Pharmacy
02.2020 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Coal Grove Pharmacy
11.2019 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Fruth Pharmacy
12.2009 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
911 Dispatcher
Lawrence County 911
10.2015 - 02.2017
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
High School Diploma -
Symmes Valley High School
Willow Wood, OH05.2009
Skills
- Prescription Processing
- Detail Oriented
- Insurance Verification
- Interpersonal abilities
- Pharmacy Software
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Liaison
CPS
02.2022 - Current
Pharmacy Technician
CVS Pharmacy
02.2020 - 02.2022
Pharmacy Technician
Coal Grove Pharmacy
11.2019 - 01.2020
911 Dispatcher
Lawrence County 911
10.2015 - 02.2017
Pharmacy Technician
Fruth Pharmacy
12.2009 - 11.2019
High School Diploma -
Symmes Valley High School