Ann Alvarez

Receive in inbound calls

Handling inbound customer service helping costumer solve problems example power outage

disconnection due to no payment etc.

Placing outbound call to let costumers know they're at risk of being sent to collections

Creating tickets to track their orders / transfer services

Making sales during inbound calls

deescalating costumer to make sure they are calm

Answering any questions or doubts about a product or service

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• planning and delivering lessons,assessing student progress, providing constructive feedback,

• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.
• Took photos from different angles and perspectives to capture perfect images.
• Captured stunning images by utilizing various lighting techniques and creative compositions.
• Planned and prepared for on-location and studio shoots.

Increased sales efficiency by streamlining processes and implementing new support strategies.

• Organized products to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions from costumers locally and internationally
• Prepared merchandise for sales floor by pricing or tagging.
• Making sure inventory was full during sales operations, replacing or refilling certain machinery
• Answer Chat boxes from ebay and make sure all costumer questions were answered

• Led groups of children safely through variety of activities.
• Led nature hikes, outdoor adventures, and environmental education sessions to foster an appreciation for the natural world among campers.
• Developed age-appropriate curriculum that allowed for personal growth while still adhering to overall camp goals and values.
• Follow and comply with teaching standards and safety regulations.
• Follow lesson plans provided