Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Doudeline Louverture

East Orange,NJ

Summary

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Overview

3
3
years of professional experience

Work History

Costumer Service

Xfinity Comcast
West Orange, NJ
12.2023 - Current
  • Developed solutions to improve customer service experience.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Identified and resolved customer service issues.
  • Provided excellent customer service at all times.
  • Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.

Front Desk Receptionist

Cricket Wirless
East Orange, NJ
06.2023 - 01.2024
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Greeted customers warmly and made them feel welcome.

Concierge

Arrow Electronics
Woodbridge, NJ
11.2021 - 06.2023
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Kept updated records of guest feedback forms in order to measure service quality over time.

Education

Cambridge Rindge And Latin
Cambridge, MA
06-2019

Skills

  • Excellent customer service skills
  • Customer Service
  • Customer service background
  • Professionalism
  • Time management abilities
  • Written Communication
  • Multitasking and Time Management
  • Accuracy and Precision
  • french and Haitian creole Fluency

Languages

English
Professional
French
Professional
Haitian creole
Professional

Timeline

Costumer Service

Xfinity Comcast
12.2023 - Current

Front Desk Receptionist

Cricket Wirless
06.2023 - 01.2024

Concierge

Arrow Electronics
11.2021 - 06.2023

Cambridge Rindge And Latin

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Doudeline Louverture