Ann Alvarez

Answering Phone - Provided information/ answering questions to customer required (providing prices plans etc)

Creating tickets / follow ups with costumers

Scheduling services, meetings with customer

Resolving customer inquiries with billings/ inquiries

Provide solutions to problems for customers example power outage disconnection due to no payment, moving locations, switching address

Conduct follow up calls with customer

Maintain records of conversations / updates of conversation with customer

Filing records of purchases/ contracts or order history

Collect payments

De- escalating customers when necessary

Answering emails, chats, website Form submissions

• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Adapted teaching methods and materials to meet students' varying needs.
• Built relationships and communicated with parents to provide best learning environment for children.
• eveloped innovative lesson plans to engage students in English language learning. Prepared and implemented lesson plans covering required course topics. Assessed student progress and provided feedback to improve performance and establish academic sucess

Digitally edited photos to enhance appearance

Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Edited, toned, captioned, and uploaded photographs for publication.

Took photos from different angles and perspectives to capture perfect images.

Captured stunning images by utilizing various lighting techniques and creative compositions

. Planned and prepared for on-location and studio shoots.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept database on incoming/ potential customers
• Greeting and welcoming customers
• Recieving mail Checking voicemails, paper mail, return mail, receiving shipments.
• Administrative task . Scanning and emailing customers policies, updates, and changes to contract (if there were any)
• Administrating task filing contracts, purchases, legal documents and keeping copies on file
• Processed payments from national and international customers

• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration
• Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
• Followed lesson plans as provided
• Followed and complied with teaching regulations