Ann Bereuter
Wentzville,MO
Summary
Professional patient service agent with strong track record in delivering patient satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling patient inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
8
8
years of professional experience
Work History
Patient Service Agent II
Mercy
10.2022 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address patient concerns and provide solutions that met their needs.
- Handled challenging calls calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive patient information.
- Managed approximately 70 calls a day while maintaining excellent patient service standards for prompt patient satisfaction.
Nurse Assistant
Right At Home
06.2016 - 10.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Education
St. Charles Community College
Cottleville, MO Skills
- Reporting and documentation
- Time management abilities
- Policy Adherence
- Multitasking Abilities
- PowerPoint, Word
- Effective, professional communication while maintaining confidentiality
- Problem solving skills
- Excellent verbal and written communication
Timeline
Patient Service Agent II
Mercy
10.2022 - Current
Nurse Assistant
Right At Home
06.2016 - 10.2022
St. Charles Community College