Ann Branch
Spirit Lake,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Manager
Javi's Grill
Spirit Lake, IA
06.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Created work schedule for all employees
- Set-up clover app and device for service
- Payroll
Server
McKeens Pub & Grill
Spirit Lake, IA
04.2011 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
General Laborer
Kozy Heat
Lakefield, MN
01.2007 - 02.2011
- Worked with team members to ensure efficient workflow throughout the day.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Completed variety of physical labor tasks.
- Built fireplaces
Education
Associate of Science - Certified Medical Assistant
Iowa Lakes Community College
Spencer, IA05.2004
Skills
- Workforce Management
- Performance Management
- Financial Management
- Expense Tracking
- Business Administration
- Staff Development
- Team Leadership
- Schedule Preparation
- Verbal and Written Communication
- Time Management
- Staff Management
Timeline
Manager
Javi's Grill
06.2022 - Current
Server
McKeens Pub & Grill
04.2011 - 05.2022
General Laborer
Kozy Heat
01.2007 - 02.2011
Associate of Science - Certified Medical Assistant
Iowa Lakes Community College