Open To Work
Ann Daly
GLENDALE,AZ
Summary
Customer-focused professional with extensive experience delivering exceptional support and client satisfaction. Strong work ethic demonstrated through consistent performance and commitment to excellence.
Overview
36
36
years of professional experience
Work History
Service Order Writer
Qwest Communications
Phoenix, Arizona
11.1997 - 01.2010
- Reviewed service orders for accuracy and completeness before processing.
- Coordinated scheduling of service appointments and installations with technicians to ensure timely service delivery.
- Communicated with customers to clarify service requests and expectations.
- Entered service order details into the company's project management system.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Documented customer feedback and requests to track changes and enhance service quality.
- Maintained comprehensive records of customer interactions and resolutions to support consistent service and follow-up.
Operator
US West Communications
Phoenix, Arizona
03.1991 - 11.1997
- Managed high volume of incoming calls while maintaining quality standards set by the organization.
- Resolved customer inquiries effectively through clear communication techniques.
- Provided accurate directory information to customers, enhancing their experience.
- Suggested process improvements within the department, contributing to operational efficiency.
Account Executive
AT&T Communications
Phoenix, Arizona
12.1985 - 03.1991
- Managed account renewals and negotiated contracts for optimal terms.
- Cultivated client relationships to identify needs and deliver customized solutions.
- Delivered product presentations to inform clients about new services and features.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Networked at events to establish connections with potential customers.
Circulation Clerk
Brooklyn Public Library-Grand Army Plaza Branch
Brooklyn, New York
10.1973 - 06.1975
- Processed library materials for circulation and return, ensuring timely availability for patrons.
- Managed accounts and updated patron information within library system to maintain accurate records.
- Handled overdue fines and payments to ensure smooth transactions.
- Addressed patron inquiries regarding library services, policies, and procedures.
- Collaborated with staff to promote library programs and services, enhancing community engagement.
Education
Bachelor of Arts - Psychology
Ottawa University
Phoenix, AZ05.2005
Skills
- Service order processing
- Customer relationship management
- Appointment scheduling
- Project management
- Customer communication
- Patron assistance
- Fluent in Spanish
Timeline
Service Order Writer
Qwest Communications
11.1997 - 01.2010
Operator
US West Communications
03.1991 - 11.1997
Account Executive
AT&T Communications
12.1985 - 03.1991
Circulation Clerk
Brooklyn Public Library-Grand Army Plaza Branch
10.1973 - 06.1975
Bachelor of Arts - Psychology
Ottawa University