Angel M. Hurlbert
Rochester
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and demonstrating exceptional communication and interpersonal skills. Ability to work independently, create effective processes and procedures, and develop opportunities that further establish organizational goals.
Overview
32
32
years of professional experience
Work History
Service Order Writer
Joe Johnson Equipment
Rochester
10.2024 - Current
- Create repair quotes and invoices. Communicate with the customer about repair and quote amount. Respond to all customer service related emails and phone calls. Receive payments for invoices and close them out. Review and revise technicians notes on repair invoices before submitting to the customer.
- Audit and close out month end reports.
- Input and audit weekly payroll to submit for approval.
Bartender/Server
Knuckles Knockout Grill and Bar
Rochester
01.2022 - 07.2024
- Greet and serve customers
- Manage inventory
- Cash handling
- Open and close the restaurant and process nightly close out reports
- Book parties and events
Customer Service Representative/ Health Benefit Management
Lavoro Group
Rochester
02.2022 - 05.2024
- Oversee and update Health Benefits for our clients
- Update benefit plans, rates, and contributions for annual open enrollment
- Adhere to strict and Time sensitive deadlines.
- Audit and process weekly payroll for clients.
- Manage the platform that our clients Payroll and benefits are processed through
- Present Payroll and benefit Platforms to new potential clients
- Answer and respond to customer's emails, phone calls and voice-mails
- Process invoice payments through Quickbooks
Accounts Payable/Receivable
Universal Tile and Marble
Pompano Beach
08.2021 - 11.2021
- Create invoices for repairs, parts, and labor through Quickbooks
- Reconcile monthly credit card statements
- Receive and process check payments
- Audit inventory for jobs and repairs
- Reconcile and balance checking account on a monthly basis
- Greet customers
- Schedule appointments with customers and potential customers
- Recon
Sales/Customer Service/Marketing and Social Media/Vendor Relations
CHROME GLOW
Coral Springs
03.2014 - 06.2021
- Company Overview: www.chromeglow.com
- Www.chromeglow.com
- Greet Customer
- Process and create invoices and packing slips
- Manage all marketing and social media platforms
- Create weekly and monthly emails and promotions
- Schedule service repair appointments
- Respond to sales questions, customers emails and phone calls
- Follow up with customers regarding orders or repairs
- Process credit and refunds
- Respond to customer disputes or credit card chargebacks
Customer Service Representative/Retention Department/Finance Department
5LINX/GLOBALINX
Rochester
11.2007 - 02.2014
- Company Overview: www.5linx.com
- Www.5linx.com
- Customer relationship and account management
- Process payments
- Weekly audit payouts and check run
- Respond to customer credit card disputes
- Contact customers for payments and collection efforts
Supervisor of Tennis Club Grill, Bartender/Server
GENESEE VALLEY CLUB
Rochester
01.2005 - 01.2007
- Company Overview: www.gvalleyclub.org
- Www.gvalleyclub.org
Bartender/Server
J.D. OXFORD'S PUB
Rochester
01.2001 - 01.2007
- Company Overview: www.jdoxfords.com
- Www.jdoxfords.com
Cashier/Server
SWISS CHALET
Rochester
01.1994 - 01.2001
- Company Overview: www.swisschalet.com
- Www.swisschalet.com
Education
Elementary Education
SUNY Cortland
Cortland, NYRegents Diploma - National Honors
Rush Henrietta High
Rochester, NYSkills
- Customer communication
- Payroll administration and Processing
- Payroll Processing Platforms, Paycheck, Paylocity, ADP, Isolved
- Proficient in Quickbooks, Outlook, Microsoft Excel
- Accounts Payable
- Month-end auditing
- Customer relationship management
- Financial reporting
- Problem solving
- Attention to detail
- Time management
- Adaptable multitasking
- Team collaboration
- Strong organization
- Work order processing
- Client relationship building
- Deadline management
- Sales support
- Data entry expertise
- Warranty claims processing
Restaurant Experience
- Knuckles Knockout Grill and Bar, Rochester, NY, Bartender/Server, 01/01/22, Present
- GENESEE VALLEY CLUB, www.gvalleyclub.org, Rochester, NY, Supervisor of Tennis Club Grill, Bartender/Server, 01/01/05, 01/01/07
- J.D. OXFORD'S PUB, www.jdoxfords.com, Rochester, NY, Bartender/Server, 01/01/01, 01/01/07
- SWISS CHALET, www.swisschalet.com, Rochester, NY, Cashier/Server, 01/01/94, 01/01/01
Roles And Responsibilities
- Supervised a restaurant with up to 10 employees.
- Responsible for interviewing, hiring and training.
- Arranged numerous special events including meetings, tournaments and personal parties.
- Responsible for high-end club members to ensure great customer satisfaction.
- Managed customer accounts to ensure prompt payment.
- Handled cash, sales, inventory and cost control.
- Sales, customer service, marketing, social media, and in-store & online promotions for showroom and multiple websites online.
Timeline
Service Order Writer
Joe Johnson Equipment
10.2024 - Current
Customer Service Representative/ Health Benefit Management
Lavoro Group
02.2022 - 05.2024
Bartender/Server
Knuckles Knockout Grill and Bar
01.2022 - 07.2024
Accounts Payable/Receivable
Universal Tile and Marble
08.2021 - 11.2021
Sales/Customer Service/Marketing and Social Media/Vendor Relations
CHROME GLOW
03.2014 - 06.2021
Customer Service Representative/Retention Department/Finance Department
5LINX/GLOBALINX
11.2007 - 02.2014
Supervisor of Tennis Club Grill, Bartender/Server
GENESEE VALLEY CLUB
01.2005 - 01.2007
Bartender/Server
J.D. OXFORD'S PUB
01.2001 - 01.2007
Cashier/Server
SWISS CHALET
01.1994 - 01.2001
Elementary Education
SUNY Cortland
Regents Diploma - National Honors
Rush Henrietta High