STEPHAINE DAVIS
Leeds,AL
Summary
Hardworking and reliable Customer Service Person with strong ability in learning. Offering knowledge in receiving skills and account balancing skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
34
34
years of professional experience
Work History
Tech Aide Document Control
The Egroup @ Southern Company
Birmingham, AL
07.2007 - Current
- Cultivated client relations and drove retention by effectively authoring and updating technical documents.
- Verify and correct drawing numbers to make excel sheets.
- Copy and place drawings in folders to be uploaded.
- Send transmittal letters to Engineers with drawings of changed or revised drawings that are uploaded.
- Experienced in D2 and Wolf pack.
- Have knowledge in Teams, Outlook and Microsoft Office.
- Create drawing numbers for the Nuclear Plants.
- Excellent people skills.
Customer Service Representative
Walmart
Birmingham, AL
11.2008 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making rent and car loan payments.
- Assisted customers with Western Union and Walmart-2-Walmart transfers sending/receiving.
- Help customers with returns and damaged items.
- Train new hires on operating the cash register on scanning items and receiving cash, debit/credit cards and gift cards.
- Collect cash/checks from all tills and service desk to make large cash deposits.
- Answer phone and help customers with needs.
Office Clerk
Bruno's
Birmingham, AL
05.1990 - 03.2004
- Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with general standards. Maintained breaks and lunches for cashiers as well as scheduling daily work, time off and vacations.
- Handle large cash amounts from cashiers tills
- Sell money orders
- Send and receive Western Union transfers
- Cash payroll checks
- Make and receive large deposits for/from bank .
Education
Business
Parker High School
Birmingham, AL05.1989
Skills
- Team collaboration
- Supervision & leadership
- Training & development
- Multitasking
- Friendly, positive attitude
- Payment processing
- Money Transfer Systems
- Customer relations
- Credit and cash transactions
- Cash management
- Customer assistance
- Returns and exchanges
- Bank deposits
- Cash drawer balancing
- Cash register operation
- Records maintenance
- Information retention policies
- Records management
- IBM (send records verified to be stored)
- send transmittal letters to doc contrl coord
Communication and Teaching Skills
My ability to listen; friendliness & open-mindedness gives me good skills to handle people or persons that I come in contact with daily. My leadership, time management, conflict resolution, and critical thinking skills enhance my teaching ability.
Supervisors
- Shandeon Logan-Buie (Information Services Team Leader- Southern Company) 205-992-6098
- Michelle Little (Co-Manager - Walmart) 205-980-5156
- Adrienne Jones (Front-End Manager- Bruno's) 205-591-8303
Timeline
Customer Service Representative
Walmart
11.2008 - 12.2020
Tech Aide Document Control
The Egroup @ Southern Company
07.2007 - Current
Office Clerk
Bruno's
05.1990 - 03.2004
Business
Parker High School
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