Ann Delve
The Woodlands,TX
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks, successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Seal For Life
Houston, TX
10.2014 - Current
- Surpassed team Sales goals by partnering with colleagues to ensure Customers received excellent service, and products.
- Created and maintained databases to track and record customer data.
- Facilitated timely delivery of materials to meet Customer needs and expectations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated with vendors and suppliers for raw material pricing and on time deliveries.
- Restocked raw materials and placed purchase orders to maintain adequate stock levels.
- Liaised between clients and vendors and maintained effective lines of communication.
- Optimized logistics, based on transit time and pricing.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Office Manager
Flowcrete North America
The Woodlands, TX
12.2005 - 09.2014
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and improve efficiency
- Coordinated special projects and managed schedules.
- Maintained professional demeanor representing company in office, at Trade Shows, and customer dinners and events.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Arts - Business Administration
Chester College of Further Education
Chester, England07.1984
Skills
- CRM Software
- Travel Planning
- Business Correspondence
- Recordkeeping
- Self Starter
- Time Management
- Customer Relations
- Business Administration
Competitive runner
Having recently joined the running community, I am very proud of my accomplishments and commitment to improvement. I qualified for The Boston Marathon on my first attempt, and am about to complete it for my 3rd time.
Timeline
Administrative Assistant
Seal For Life
10.2014 - Current
Office Manager
Flowcrete North America
12.2005 - 09.2014
Associate of Arts - Business Administration
Chester College of Further Education