Outdoor activites and my pets
Ann Champagne
Gagetown,MI
Summary
Attentive Assistant Store Manager offering over 22 years working in the Retail industry. Focused and enthusiastic with a strong background building strong and successful teams and creating positive working environments.
Overview
32
32
years of professional experience
Work History
Home Health Aide
Champs Home Health
Gagetown, Michigan
02.2011 - Current
- Transported client to doctor’s appointments and to complete other related errands.
- Ensured clients’ well-being, safety and comfort in adherence with physicians’ orders.
- Frequently commended for maintaining the safety, respect and dignity of residents.
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Escorted patients to examination rooms and prepared them for physician exams.
- Tested patients' blood glucose levels.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Interviewed patients to obtain medical information and measure their vital signs, weight and height.
- Bathed, dressed, cooked, laundry, cleaned home and shopped for client.
Office Manager/Administrator
Medallion Village Ltd
Sebewaing, MI
11.2012 - 10.2014
- Interviewed, on-boarded, developed and oversaw daily activities of 35 clerical and administrative office personnel.
- Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Prepared departmental budgets for Assisted living facility and disabled facility through in-depth analysis of historical data and projected spending against actualized costs.
- Greeted visitors promptly and directed to correct locations.
- Managed office inventory and placed new supply orders.
- Updated employee paperwork and records.
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
- Prioritized project components and organized scopes.
- Generated financial reports for management review.
- Organized software licenses and handled all system updates.
- Planned for major business changes including system conversions and office moves.
- Wrote professional business correspondence.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Developed and administered department budgets.
- Set up new files and assigned tracking numbers.
- Scheduled appointments and maintained master calendar.
- Oversaw all aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
- Oversaw training and daily performance of staff.
- Organized corporate and office meetings for up to 55 team members.
Assistant Manager
Wal-Mart
Bad Axe, Michigan
05.1992 - 06.2009
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- Handled all employee scheduling so that the store was properly staffed for every shift.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the company's available positions.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Held each team member accountable for achieving brand and performance goals.
- Kept the showroom clean and maintained neat, orderly product displays.
- Exceeded targeted sales goals by $2 million from previous year.
- Offered direction and gave constructive feedback to motivate team members.
- Recruited, hired, developed and retained retail talent for the company.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Verified that all merchandising standards were maintained on a daily basis.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Helped customers select products that best fit their personal needs.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Maintained visually appealing and effective displays for the entire store.
- Processed shipments and maintained organized stock shelves.
- Educated customers on product and service offerings.
- Communicated store policy violations to the leadership team in a timely manner.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Kept an eye on building premises for loss prevention and security purposes.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Managed team of 75+ employees concentrated in seven departments and at times I would be in charge of the store as a whole if Store Manager was on vacation or out of town for a meeting. I was considered the lead Assistant Manager.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Worked as a team member to provide the highest level of service to customers.
- Recommended by the Market Manager to help new store set ups and relocations based on my job performance.
Education
Bachelor of Science - Business Administration and Management
McFord University
1995
MBA - Business Administration in Business and Retail Management
McFord University
2011
Associate of Applied Science - Medical Assistant
Ross College
2013
Ph.D. - Doctor of Business Administration in Healthcare Administration and Management
McFord University
2014
Skills
- Customer rapport
- Strong communication skills
- Sales monitoring
- Analytical
- Team leadership
- Reliable and dependable
- Time management
- Banking and financial services background
- Detail-oriented
- Proficient in MS Office
- Approachable
- Excellent multi-tasker
- Employee training
Accomplishments
- Process Improvement
Created new departmental procedures manual. Assessed organizational training needs. - Documentation
Wrote and edited documents to keep staff informed on policies and procedures. - Competitive Analysis
Performed competitive analysis to make recommendations for future company growth. - Met monthly sales goals for six months straight while in charge of seven departments.
- Received seven yearly “exceeds expectations” ratings on performance reviews.
- Fulfilled all supervisory duties when Store Manager was on vacation.
- Reduced turnover amongst associates in the areas I supervised.
- Trained new associates.
- Improved morale by developing incentives for associates.
- Developed a plan in a department I supervised, set goals, followed through and the department was recognized as the best in the district for three years.
Timeline
Office Manager/Administrator
Medallion Village Ltd
11.2012 - 10.2014
Home Health Aide
Champs Home Health
02.2011 - Current
Assistant Manager
Wal-Mart
05.1992 - 06.2009
Bachelor of Science - Business Administration and Management
McFord University
MBA - Business Administration in Business and Retail Management
McFord University
Associate of Applied Science - Medical Assistant
Ross College
Ph.D. - Doctor of Business Administration in Healthcare Administration and Management
McFord University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchWork from home optionPersonal development programsStock Options / Equity / Profit SharingPaid sick leavePaid time offInterests
Software
Microsoft Word, Excel, PowerPoint Sage Accounting Spreadsheets
outdoor activities and pets
I enjoy all outdoor activities and spending time with family and my pets.