Ann Hensley
Livingston,TX
Summary
Personable and dedicated customer service representative with extensive leadership experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Business-Office Administrator
Lakeside Family Dentistry
Onalaska, TX
08.2012 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Ensured compliance with relevant state laws governing dental practices.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Maintained accurate records of all customer interactions.
- Resolved customer inquiries in an efficient and timely manner.
- Monitored compliance with safety regulations and standards.
Education
Some College (No Degree) - General Business Studies
Agelina Jr. College
Lufkin, TXSkills
- Managing multiple priorities
- Marketing strategy
- Time Management
- Executive Support
- Eye for detail
- Database Management
- Staff Supervision
- Conflict Mediation
- Credit management
- Patient Relations
- HIPAA Compliance
- Patient Care
- Payment plans
- Office Administration
- Insurance Billing
- Patient Scheduling
- Infection Control
- Schedule Management
Timeline
Business-Office Administrator
Lakeside Family Dentistry
08.2012 - Current
Some College (No Degree) - General Business Studies
Agelina Jr. College
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