Ann Iuppa
Naples,FL
Summary
Proven hospitality professional with extensive experience in premium country clubs, including Vanderbilt Country Club. Demonstrates exceptional customer service and hospitality expertise, ensuring high satisfaction levels. Skilled in POS operation and maintaining cleanliness standards. Known for enhancing guest experiences by providing personalized service and efficiently managing special events.
Overview
22
22
years of professional experience
Work History
Server
Grand Living
05.2024 - 08.2024
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Addressed and handled customer complaints in polite and professional manner.
Food and Beverage Supervisor
Vanderbilt Country Club
10.2016 - 03.2024
- Supervise staff to ensure food and beverage service for the members was prompt and accurate
- Set-up functions for the members
- Assisted with scheduling of the staff
- Responsible for uniform ordering and ensuring staff had proper uniforms
Server
Quail West Country Club
10.2013 - 10.2016
- Served food and beverages promptly with focused attention to customer needs.
- All aspects of customer service in a country club atmosphere
- Set-up for weddings and special events
Server
Naple Heritage Country Club
10.2010 - 10.2013
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Quarry
11.2007 - 10.2010
- Serving food and beverages to the members and their guests
- Set-up for special functions
- Worked with POS system
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Vanderbilt Country Club
10.2002 - 10.2007
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with Jonas POS system
Education
High School Diploma -
Brockport High School
Brockport, NY08-1977
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Point of sale operation
Languages
English
Native or Bilingual
Timeline
Server
Grand Living
05.2024 - 08.2024
Food and Beverage Supervisor
Vanderbilt Country Club
10.2016 - 03.2024
Server
Quail West Country Club
10.2013 - 10.2016
Server
Naple Heritage Country Club
10.2010 - 10.2013
Server
The Quarry
11.2007 - 10.2010
Server
Vanderbilt Country Club
10.2002 - 10.2007
High School Diploma -
Brockport High School
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