Ann Ketterman
Cumberland,Md
Summary
Serviced-focused, energetic General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths .Looking to join a team that is high energy and works as a team to reach and exceed goals.
Overview
36
36
years of professional experience
Work History
General Manager
Chick-Fil-A Restaurant
12.2007 - Current
- Develop operational, marketing, and business plans
- Estimate food and supply needs, oversee placement of orders
- Hire, train, and supervise managers and staff
- Establish and enforce standards and regulations for personnel, administration, entertainment, and food.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Correctional Officer / Alternative Sentencing Case Worker
Allegany County Detention Center
07.2002 - 12.2007
- Control environment for inmates and officers
- Enforce institutional rules and regulations through direct supervision
- Booked, classified, released and retrieved information through computer programs in institution
- Monitored and scheduled inmates for home detention and community service.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Directory Operator / Service Assistant
Verizon
02.1999 - 07.2002
- Job consisted of 411 directory operator database to retrieve and supply customer information
- Service Assistant position encompasses top percentage of operators to handle more difficult or problematic calls.
Manager
Roy Rogers Restaurant
09.1987 - 01.1999
- Manage work activities, inventory, payroll, orders and customer service
- Direct planned budget along with food and wage cost.
Waitress/Cashier
D'Atri's Restaurant
05.1992 - 10.1992
- Work with public by providing fast and friendly service
- Handled cash transactions.
Education
General Studies / Psychology focus -
Allegany College of Maryland
Cumberland, MdHigh School Diploma -
Allegany High School
Cumberland, MD05.1989
Skills
- Contract Negotiations
- Advertising and Marketing
- Program Administration
- Branding
- Account Management
- Business Development
- Business Administration
- Quality Management
- Customer Relationship Management
- Budget administration
Timeline
General Manager
Chick-Fil-A Restaurant
12.2007 - Current
Correctional Officer / Alternative Sentencing Case Worker
Allegany County Detention Center
07.2002 - 12.2007
Directory Operator / Service Assistant
Verizon
02.1999 - 07.2002
Waitress/Cashier
D'Atri's Restaurant
05.1992 - 10.1992
Manager
Roy Rogers Restaurant
09.1987 - 01.1999
General Studies / Psychology focus -
Allegany College of Maryland
High School Diploma -
Allegany High School