Ann Kim
Tip Top Kids
Anaheim,CA
15
years of professional experience
Motivated Sales Manager known for exceptional team training and motivational skills. Focused on achieving sales goals through strong communication and relationship-building, resulting in increased client retention and satisfaction.
Work History
Sales Manager
10 Years- Developed and implemented sales strategies to enhance revenue growth and market penetration.
- Led a team of sales representatives, providing training and mentoring to improve performance.
- Analyzed market trends and customer data to inform product offerings and promotional campaigns.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
Sales Associate
3 Years 8 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Verbal and written communication
Product knowledge
Positive and upbeat
B to B sales
Motivational skills
Client relationship management
Timeline
Sales Manager
Tip Top Kids
08.2016 - CurrentRead More
Sales Associate
Pink Couture
11.2011 - 07.2015Read More
John F. Kennedy High School
High School Diploma
Read More