AnnMarie Plante
Warren,MA
Summary
Adept at critical thinking and customer service, excelled at Walmart by enhancing customer loyalty through resolving complaints with empathy and professionalism. Meticulous attention to detail as a Fiber Optic Cutter at Incom Inc reduced material waste significantly, showcasing problem-solving abilities and commitment to quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Walmart
09.2013 - 08.2018
Cashier
Big Y Supermarket
04.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Associate
Barnes And Noble College Bookstore
04.2019 - 04.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative
Walmart
09.2013 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fiber Optic Cutter
Incom Inc
05.2010 - 09.2011
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Reduced material waste through accurate measurements and precise cutting methods.
- Used machinery with standardized approach to maximize quality of cuts.
- Operated cutters, and hand tools to manage production needs.
- Operated cutting machine according to all safety protocols.
- Ensured seamless communication with colleagues at every stage of production process, fostering teamwork and collaboration among cutter team members.
Education
Certificate - Medical Billing/Coding
PCDI
Online08.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridImportant To Me
Work-life balancePaid time offHealthcare benefitsTimeline
Cashier
Big Y Supermarket
04.2023 - 05.2024
Associate
Barnes And Noble College Bookstore
04.2019 - 04.2023
Customer Service Representative
Walmart
09.2013 - 08.2018
Customer Service Representative
Walmart
09.2013 - 08.2019
Fiber Optic Cutter
Incom Inc
05.2010 - 09.2011
Certificate - Medical Billing/Coding
PCDI