Ann Mathers
Columbia,Tennessee
Summary
Dynamic and detail-oriented professional with a proven track record at Williamson Medical Center, excelling in patient access and registration. Recognized for enhancing operational efficiency and improving patient satisfaction through exceptional customer service and effective problem-solving. Adaptable team player committed to continuous improvement and delivering high-quality results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
CCMA
Bone and Joint Institute of Tennessee
Franklin, TN
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Patient Service Specialist
Bone and Joint Institute of Tennessee
Franklin, TN
10.2024 - 08.2025
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers to ensure clarity in treatment plans.
- Processed insurance verifications and coordinated benefits information for patients.
- Trained new staff on office protocols, enhancing team efficiency and service quality.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for orthopedic patients.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Receptionist
Williamson Medical Group
Franklin, TN
03.2023 - 10.2024
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Trained new reception staff on office protocols and customer service standards.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Provided exceptional customer service, resolving patient inquiries and concerns effectively.
Patient Access Associate
Williamson Medical Center
Franklin, TN
07.2011 - 03.2023
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks for efficient patient access services.
- Streamlined appointment scheduling procedures to enhance patient flow and reduce wait times.
- Trained new staff on electronic health record systems, promoting consistency in data entry practices.
- Implemented process improvements that enhanced operational efficiency within the patient access department.
- Led initiatives to optimize front desk operations, improving overall patient satisfaction scores.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
Education
CCMA
Columbia State Community College
Franklin, TNAssociate of Science - Medical Front Office
Indiana Business College
Anderson, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
CCMA
Bone and Joint Institute of Tennessee
08.2025 - Current
Patient Service Specialist
Bone and Joint Institute of Tennessee
10.2024 - 08.2025
Receptionist
Williamson Medical Group
03.2023 - 10.2024
Patient Access Associate
Williamson Medical Center
07.2011 - 03.2023
CCMA
Columbia State Community College
Associate of Science - Medical Front Office
Indiana Business College