Open To Work
Ann Minda
Grove City,PA
Work Preference
Summary
Results-driven General Manager with a strong focus on operations management and cost control. Proven ability to enhance customer service and optimize team performance, driving revenue growth and ensuring compliance with health regulations. Grew Perkins from a silver tier to gold tier status through growth and dedication to the brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Perkins Restaurant and Bakery
Fort Myers, FL
04.2013 - Current
- Oversaw daily operations, ensuring consistency in food quality and service standards.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Implemented cost control measures, optimizing inventory management to reduce waste.
- Analyzed sales trends to inform menu development and promotional strategies.
- Led team meetings to align staff on goals, boosting morale and productivity across shifts.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 40 team members.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
Assistant Restaurant General Manager
Kings Family Restaurant
Butler, PA
02.2006 - 04.2013
- Streamlined operational processes to enhance service efficiency and customer satisfaction.
- Trained and mentored staff to improve performance and maintain high service standards.
- Coordinated inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented staff scheduling strategies to optimize labor costs while meeting business needs.
- Led initiatives that increased operational efficiency, resulting in improved overall restaurant performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma - Nursing Assistant
Lenape Vo-Tech
Ford City, PA06.1985
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Sales growth
- Scheduling and rostering
- Team development
- Customer service
- Cost controls
- Food preparation
- Purchasing
- Staff supervision
- Regulatory compliance
- Facility maintenance
- Special events planning
- Ordering supplies
- Health inspections
- Hiring procedures
- Waste reduction
- Sales planning
- Catering coordination
- Employee retention
- Table service
- Food safety management
- Training and onboarding
- Front of house management
- Reliable and responsible
- POS terminal operation
- Safe food handling
- Supply ordering and management
- Delegating assignments and tasks
- Employee performance evaluations
- Inventory management
- Money handling
- Problem-solving
- ServeSafe manager
- Health code compliance
- Investigating complaints
- Labor and overhead cost estimation
- Sanitation
Accomplishments
- Supervised team of 40 staff members.
- Documented and resolved guest complaints which led to loyal customer base. .Training and development of future managers to build a successful business.
Certification
Safe serve certified until June 2026. Training to be a district manager and overseen 3 restaurants.
Languages
English
Timeline
General Manager of Food Service
Perkins Restaurant and Bakery
04.2013 - Current
Assistant Restaurant General Manager
Kings Family Restaurant
02.2006 - 04.2013
High School Diploma - Nursing Assistant
Lenape Vo-Tech