ANN M. MAMMANO
Easton,PA
Summary
Personable server with over 20 years in high-volume dining environments. Committed to creating welcoming experiences, delivering efficient service, and fostering customer loyalty through effective communication. Trained new staff on service standards and menu knowledge, ensuring adherence to quality and safety protocols.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Server/Bartender/Shift Leader
Sette Luna
Easton, PA
06.2007 - 02.2026
- Welcome guests with warmth and professionalism, providing a positive first impression.
- Provided excellent customer service in a fast-paced dining environment.
- Engaged with guests to address inquiries and accommodate special requests, enhancing overall guest satisfaction.
- Monitor guest satisfaction and promptly address any concerns or issues.
- Recorded food and beverage orders and served customer requests to the highest standards.
- Serve food and beverages promptly and gracefully to ensure an enjoyable dining experience.
- Offer menu recommendations, describe specials, and take accurate orders.
- Suggested wine pairings and beverages, enhancing meal enjoyment through expert recommendations.
- Collaborated with kitchen and bar staff to ensure seamless order coordination, improving service efficiency.
- Trained and mentored new servers on menu knowledge, service protocols, POS systems, upselling techniques, and guest service standards.
- Team supervisor: Lead and direct a team of employees during assigned shifts, ensuring tasks are completed efficiently and to company standards.
- Uphold the highest standards of hygiene and safety, following health regulations and food safety guidelines.
- Handled customer inquiries and resolved issues to ensure a positive experience.
- Handled cash transactions accurately, processed payments, and provided change.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintain full product knowledge of menu and specials.
- Provided exceptional service to high volumes of daily customers, contributing to a positive dining atmosphere.
Education
Academic Degree, Associate Degree - General Studies
Northampton Community College
Bethlehem, PA05-2007
High School Diploma -
Freedom High School
Bethlehem, PA05-2003
Skills
- Customer service
- Attention to detail
- Multitasking
- Cash handling
- Excellent communication
- POS system operation
- Wine and food pairing
- Relationship management
- Team leadership
- ServSafe certified
- Product knowledge
- Problem-solving
- Professional teamwork
- Prepare cocktails
- Food safety regulations
- Menu familiarity
- Order accuracy
Certification
RAMP Certified, P.A Liquor Control Board - Pennsylvania, Issue Date: 2025-06-08 | Expiration Date: 2027-06-08
Timeline
Server/Bartender/Shift Leader
Sette Luna
06.2007 - 02.2026
Academic Degree, Associate Degree - General Studies
Northampton Community College
High School Diploma -
Freedom High School