Ann Peevy
Braselton,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining account operations, notably with City Of Auburn. Expert in complaint resolution and report generation, coupled with exceptional adaptability and teamwork skills. Successfully managed a team and inventory at a self-owned store, demonstrating reliability and a commitment to results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
City Of Auburn
06.2020 - Current
- Supported customer inquiries and complaints in a courteous and efficient manner.
- Utilized verbal and written communication to interact with customers.
- Developed strong customer relationships through effective customer interaction.
- Supported customer account activity involving opening/closing accounts, bill review, contacted customers to advise re: high usage, posted payments & penalties, and entered account work orders.
Home Healthcare
Self Employed
01.2010 - 05.2020
- Transport patients to/from medical appointments.
- Dispense and serve medication.
- Support breathing treatments.
- Monitor and record blood pressure.
- Assist in bathing and dressing.
- Cooking.
- Light housekeeping.
Store Owner
Self Employed
01.2004 - 12.2010
- Owner/operator of a gas/grocery store.
- Managed (4) employees including schedules, taxes and HR requirements.
- Maintain Payroll and associated taxes.
- Inventory management.
Customer Service/Inventory Management
Home Depot
03.1997 - 09.2002
- Communication with customer via telephone, email and personal interaction.
- Developed reports re: key metrics involving response times and resolution rates.
- Operated forklift in the Garden Center and store.
- Inventory management involving electrical and gardening supplies.
- Developed and installed store signage.
- Maintained store pricing.
Education
High School Diploma -
South Gwinnett High School
Snellville, GA06.1973
Skills
- Account Management
- Data Collection
- Complaint Resolution
- Report Generation
- Order/Refund/Account Processing
- Teamwork and Collaboration
- Adaptability and Flexibility
- Reliability
Timeline
Customer Service Representative
City Of Auburn
06.2020 - Current
Home Healthcare
Self Employed
01.2010 - 05.2020
Store Owner
Self Employed
01.2004 - 12.2010
Customer Service/Inventory Management
Home Depot
03.1997 - 09.2002
High School Diploma -
South Gwinnett High School
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