Ann Prendergast

* Sanitize, restocks, and organizes exam rooms, Photobiology office. phototherapy booths, hand & foot device, and medical equipment used for treatment

• Verify client medical history, medication information, symptoms, and allergies for up to 35 patients per day.
• Directs patients to exam rooms, fields questions, and prepares patient for treatment.
• Performs medical records management through accurate EMR documentation, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
• Maintains safe and clean clinical environment by adhering to infection control guidelines.
• Boosts patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Taught patients about medications, procedures, and care plan instructions.
• Schedules appointments, answers phones, completes phone notes, and MyChart messages in an accurate and timely manner.
• Places orders for physicians, verifies patient insurance coverage that coordinates patient referrals to Photobiology as needed for comprehensive care management plans.
• Collaborates with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Developed a protocol and procedures manual to ensure compliance with industry standards and regulations.
• Empowered patients through education on self-management techniques for chronic conditions such as psoriasis and dermatitis.
• Explains phototherapy procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Diverse background with organizations such as Red Cross, Mayo Clinic, and UCI.
• Graduated top of my class in Vocational Nursing.
• Deep appreciation for new experiences and meets challenges with diplomacy, patience's, and kindness.

• Traveled as needed to blood drive locations around Orange County and other areas.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for blood draw.
• Documented vital signs and health history for patients in varied locations and environments.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Mandated by the FDA with strict rules, regulations, and procedures.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medical conditions that prevent participation in donation.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.