Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Rossi

Little Egg Harbor,NJ

Summary

Dynamic leader with a proven track record at UPS, adept in process improvement and staff management. Excelled in optimizing delivery operations and enhancing team performance through effective training and mentoring. Demonstrated exceptional customer service and attention to detail, significantly improving operational efficiency and employee motivation without exceeding a 55-word limit.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Overview

34
34
years of professional experience

Work History

Supervisor

UPS
Lakewood, NJ
06.1997 - Current

Part Time DPS Supervisor

Help and dispatch routes for daily routes production.

Reports

Time Cards

  • Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Met or exceeded production goals and objectives by following strict procedures.

Cashier Trainer

A&P
Clinton, NJ
06.1991 - 05.1994
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.

Education

High School Diploma -

Bloomfield Senior Hi
Bloomfield, NJ
06-1981

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Team building
  • Process improvement
  • Relationship building
  • Policy enforcement

Timeline

Supervisor

UPS
06.1997 - Current

Cashier Trainer

A&P
06.1991 - 05.1994

High School Diploma -

Bloomfield Senior Hi
Ann Rossi