ANN STRICKLEN
Hilliard,OH
Summary
Senior customer service professional with demonstrated experience providing administration and project support in the insurance industry. Proven experience providing proactive customer service, communication, and teamwork. Detailed-oriented with excellent organization skills and effective time management skills, with expert industry expertise to advance business strategies designed to drive profitable organizational growth. Effective communicator with ability to successfully coach and train others. Core competencies include: Customer Service | Insurance Policies | Collateral Analysis | Time Management | Real Estate Appraisal | Reporting | Vendor Support | Conflict Resolution | Communication
Overview
1
1
Certification
8
8
years of professional experience
Work History
Account Coordinator
Gallagher
Upper Arlington, OH
06.2026 - Current
- Assist insureds daily with policy changes.
- Research and help with problem solving.
- Process billing transactions.
Customer Service Representative
State Farm
Hilliard, OH
03.2025 - 06.2026
- Assist insureds daily with policy changes.
- Research and help with problem solving.
- Process billing transactions.
Customer Service Representative
Allstate Insurance
Westerville, OH
11.2024 - 03.2025
- Assist current insureds with policy changes.
- Answer billing questions.
- Assist with office management.
Sales
State Farm
Worthington, OH
11.2022 - 01.2024
- Educate prospective insureds with the insurance products.
- Consistently number one in sales.
- Work to expand the agency.
Collateral Analyst
CHASE BANK
Columbus, OH
10.2020 - 11.2022
- Reviewed all collateral provided by borrowers to help secure potential loans.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
Customer Service Representative
STATE AUTO
Columbus, OH
08.2019 - 10.2020
- Assisted customers and agents with policy changes.
- Handled customer complaints and billing questions.
Life & Health Insurance Agent
AFLAC
Columbus, OH
02.2019 - 08.2019
- Scheduled fact-finding appointments and consolidations to determine client needs and overall financial situations.
- Received training and certification from AFLAC to represent brand and guide product selection by customers.
Real Estate Appraiser
MID-STATE APPRAISALS
Columbus, OH
03.2018 - 02.2019
- Worked closely with team to ensure the highest organizational standards were met and exceeded.
- Recognized obsolescence and impact on marketability.
Education
Bachelor of Business Administration - Management & Marketing
Marshall University
Huntington, WV08.1999
Skills
- Stocking
- Microsoft Office Suite
- Customer service
- Sales
- Cash register
- Communication skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
Property & Casualty License
Timeline
Account Coordinator
Gallagher
06.2026 - Current
Customer Service Representative
State Farm
03.2025 - 06.2026
Customer Service Representative
Allstate Insurance
11.2024 - 03.2025
Sales
State Farm
11.2022 - 01.2024
Collateral Analyst
CHASE BANK
10.2020 - 11.2022
Customer Service Representative
STATE AUTO
08.2019 - 10.2020
Life & Health Insurance Agent
AFLAC
02.2019 - 08.2019
Real Estate Appraiser
MID-STATE APPRAISALS
03.2018 - 02.2019
Bachelor of Business Administration - Management & Marketing
Marshall University