Ann Tsonton
Seven Hills,OH
Summary
Hardworking motivated professional with Project coordinating, customer service, multitasking and time management abilities. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ability to learn quickly.
Overview
7
7
years of professional experience
Work History
Field Support Representative
Compass health Brands
Middleburgh hts, OH
12.2023 - Current
- A one-stop shop for sales, product knowledge, and warranty support.
- Engaged in conversation with customers and the outside sales team to understand needs, resolve issues, and answer product questions
- Attend weekly meetings with management to discuss progress.
- Provide sales reports and sales activity to managers and the outside sales team
- Educate clients on proper usage of medical products and services.
- Maintain accurate records of backorders and new sales activities.
- Collaborate with team members to resolve client issues efficiently.
- Process customer orders, exchanges, and returns, and keep customers informed about progress.
- Provide timely responses to customer inquiries to ensure high levels of customer satisfaction.
Greek School Teacher
St. Paul Greek Orthodox Church
N. Royalton, OH
09.2019 - Current
- Part-time 3rd grade
- Develop and implement lesson plans based on curriculum objectives.
- Provide individualized instruction to meet the needs of all students.
- Establish positive relationships with parents to ensure effective communication regarding student progress and well-being.
Project Coordinator
Mazzella Companies
Cleveland , OH
01.2022 - 09.2023
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Identified project needs by reviewing project objectives and schedules.
Customer Service Representative
Arhaus Furniture
Cleveland, OH
12.2020 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - English Studies
Kent State University
Kent, OHSkills
- Detail Oriented
- Team Collaboration
- Activity Planning
- Problem-Solving Skills
- Organizational Skills
- Proficient in Microsoft office, Netsuite and Salesforce
- Some Excel and Powerpoint
- Continuous Improvement
- Customer Service
- Problem-Solving
- Administrative Support
Timeline
Field Support Representative
Compass health Brands
12.2023 - Current
Project Coordinator
Mazzella Companies
01.2022 - 09.2023
Customer Service Representative
Arhaus Furniture
12.2020 - 11.2022
Greek School Teacher
St. Paul Greek Orthodox Church
09.2019 - Current
Associate of Arts - English Studies
Kent State University