Ann Turner
Douglasville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Delta Airlines
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Claims Advisor
Delta Global Services
06.2016 - 01.2017
- Trained new employees on company policies, claims management software, and best practices for efficient work performance.
- Assisted clients in navigating the often complex world of insurance claims while providing empathetic support during difficult situations.
- Enhanced customer satisfaction by efficiently processing and resolving insurance claims.
- Collaborated with adjusters and investigators to gather accurate information for claim assessments.
Cart Driver
Unifi
11.2018 - 07.2021
- Assisted and transported passengers via electronic cart within airlines terminals.
- Utilized appropriate communications channels and maintain records, reports and files as required.
- Provided general information to passengers; gave directions and flight information.
Education
Banking And Finance
Wilbur Wright College
North Chicago, ILBanking And Finance
Harold Washington College
Chicago, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Delta Airlines
07.2021 - Current
Cart Driver
Unifi
11.2018 - 07.2021
Claims Advisor
Delta Global Services
06.2016 - 01.2017
Banking And Finance
Wilbur Wright College
Banking And Finance
Harold Washington College