Ann Ward
Care Coordinator
Spring Lake Park,MN
Summary
Experienced healthcare professional with a proven ability to coordinate and manage patient care. Successfully integrates care plans across multidisciplinary teams, fostering collaboration for optimal patient outcomes. Adaptable to changing needs and consistently reliable in delivering excellent service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Care Coordinator
Twin Cities Pain Clinic
Maple Grove, MN
11.2023 - Current
- Make outgoing calls to schedule procedures both in clinic and at the surgery center
- Schedule patients in clinic for procedures and future appointments
- Screen patients for cardiac and neurological conditions
- Manage and facilitate patients anticoagulant holds
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Continuously expanded knowledge of medical terminology and industry trends through ongoing professional development and training activities.
Direct Support Professional
Thrive Youth Services
Mounds View , MN
04.2020 - 06.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Patient Service Coordinator
Children's Hospital Minnesota
Minneapolis, MN
08.2022 - 11.2023
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Inputted accurate patient insurance, billing and payment information in Cerner.
- Verified patient's insurance eligibility and benefits coverage.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Endoscopy Scheduler
UMPhysicians
Minneapolis, MN
07.2021 - 07.2022
- Scheduling colonoscopy and endoscopy procedures
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Intake Representative
Northwest Respiratory Services
Bloomington, MN
01.2018 - 07.2021
- Complete oxygen intake for new patients
- Process incoming referrals for CPAP equipment and Ventilators
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
- Updated patient records with accurate, current insurance policy information.
Education
Bachelor of Arts - Social Work
Saint Paul College
Saint Paul, MN 09.2023 - Current
High School Diploma -
Highland Park Senior High
Saint Paul, MN 09.2006 - 06.2010
Skills
- Proficient in Microsoft Office
- Microsoft Outlook Proficiency
- Efficient Data Entry
- ICD-10 Proficiency
- Client Relations Expertise
- Healthcare Terminology
- Insurance Verification Expertise
- Care planning
Certification
Personal Care Assistant
Timeline
CPR Certification
02-2024
First Aid Certification
02-2024
Care Coordinator
Twin Cities Pain Clinic
11.2023 - Current
Bachelor of Arts - Social Work
Saint Paul College
09.2023 - Current
Patient Service Coordinator
Children's Hospital Minnesota
08.2022 - 11.2023
Personal Care Assistant
07-2021
Endoscopy Scheduler
UMPhysicians
07.2021 - 07.2022
Direct Support Professional
Thrive Youth Services
04.2020 - 06.2024
Intake Representative
Northwest Respiratory Services
01.2018 - 07.2021
High School Diploma -
Highland Park Senior High
09.2006 - 06.2010
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