Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Ebony Holmes

Augusta,GA

Summary

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Care Coordinator

Included Health, Remote
10.2023 - 05.2024


  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.

Progressive Inbound Call Center Representative

Foundever Inc. Remote
02.2022 - 08.2023
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Accounts Receivable Billing Coordinator

Medac Inc. Remote
12.2013 - 04.2021
  • Contact insurance carriers to retrieve payments and solve medical billing concerns;
  • Contact health care providers to rectify inconsistencies and discrepancies within medical documentation;
  • Enter medical information and demographics for patients;
  • Verify insurance eligibility and termination dates;
  • Review insurance carrier denials and submit claims for provider compensation;
  • Process payments;
  • Analyze account trends;
  • Implement solutions to resolve A/R issues;
  • Train new hires on account specifics;
  • Familiar with the International Classification of Diseases (ICD) 9 and 10 claim form layouts;
  • Effective with company billing software, HIPPA compliance, and phone systems;
  • Exceeds company productivity standards

Crisis Response; ECS Consultant

Bradford Health Services
06.2011 - 02.2013
  • Reviewed existing and historical patient assessments;
  • Conducted and documented patient consultations;
  • Consulted with medical providers for probable treatment and medical solutions;
  • Verified insurance benefits for mental health and substance abuse;
  • Processed release of information (ROI) for medical records;
  • Followed compliance procedures established by government regulations;
  • Collected various samples, such as urine, and breathe alcohol for drug testing;
  • Analyzed and logged results for each patient who participated in the rehabilitation program

Education

Bachelors of Business - Accounting

Strayer University
Augusta, GA
10-2026

Certified Nursing Assistant -

Training for Life Academy
Augusta, GA
01.2010

Associates of Science - Medical Billing Specialist

Savannah River College
Augusta, GA
03-2008

Skills

  • Proficient in Microsoft Office
  • Word
  • Outlook
  • Excel
  • Electronic Medical Records
  • Billing and Collection Procedures
  • Patient Consultations and Evaluations
  • Avaya Phone Systems
  • Proficient in KAM Software
  • Simplicity
  • Proficient in multiple softphone systems
  • Customer Service

Accomplishments

  • Salutatorian, Training for Life Academy, 2010, Augusta, GA
  • Dean's List, Savannah River College, 2006-2008

References

Available Upon Request

Certification

ACA Certificate for Collectors

ACA HIPAA Essentials Certificate

Certified Nursing Assistant


Timeline

Care Coordinator

Included Health, Remote
10.2023 - 05.2024

Progressive Inbound Call Center Representative

Foundever Inc. Remote
02.2022 - 08.2023

Accounts Receivable Billing Coordinator

Medac Inc. Remote
12.2013 - 04.2021

Crisis Response; ECS Consultant

Bradford Health Services
06.2011 - 02.2013

Certified Nursing Assistant -

Training for Life Academy

Bachelors of Business - Accounting

Strayer University

Associates of Science - Medical Billing Specialist

Savannah River College

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Ebony Holmes