Vicki McFarland
Summary
Dedicated care coordinator with 27 years experience in patient care management and case coordination. Skilled in facilitating communication among patients and healthcare teams to drive optimal health outcomes and ensure compliance with healthcare regulations.
Overview
34
34
years of professional experience
Work History
Care Coordinator
DaVita
Brentwood, TN
12.2015 - Current
- Prevent hospital admits by proactively contacting high risk ESKD patients to check-in
- Coordinate patient needs with the VA and follow up to make sure needs are met
- Collaborates with dialysis centers and other medical providers
- Daily meetings with IKC RN to coordinate patient care
- Manage high risk case escalations ensuring timely resolution and continuity of care
Receptionist
Chattanooga Heart Institute
Chattanooga, Tennessee
01.1998 - 11.2014
- Welcomed and checked in patients
- Verified insurance
- Scheduled office appointments, cardiac testing, hospital procedures
- Referral coordinator
- Called doctors for hospital consults
- Accepted patient payments and kept a cash box
- Entered charges and balanced care slips
- Verified all charges were entered on charting logs and care slips (ekg, labs, holter moniters)
Manager
Eckerd Drugs
Chattanooga, Tennessee
01.1992 - 01.1997
- Managed daily operations and staffing for retail pharmacy environment.
- Responsible for employee hiring, onboarding, and separation process
- Managed payroll
- Responsible for inventory
- Responsible cash handling and end of day checks and balances
Education
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga
Chattanooga08-2022
Skills
- Proficient in Microsoft Office
- Proficient in Cerner
- Case management
- Healthcare compliance
- Appointment scheduling
- Problem solving
- Effective communication
- Time management
- Medical terminology
- Team collaboration
- Multitasking and organization
- Ability to type 55 WPM
Timeline
Care Coordinator
DaVita
12.2015 - Current
Receptionist
Chattanooga Heart Institute
01.1998 - 11.2014
Manager
Eckerd Drugs
01.1992 - 01.1997
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga