Ann Wendt
Saint Cloud,MN
Summary
Versatile Assistant General Manager with many years of experience overseeing daily restaurant operations.
Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Olde Brick House
01.2021 - Current
- Managed daily restaurant operations while bartending, ensuring an exceptional customer experience.
- Managed $60,000 bar inventory by ordering precise quantities of stock and executing specials to drive profitability.
- Placed orders for liquor, beer, wine, and spirits while cultivating strong vendor relationships.
- Collaborated with the chef and GM to create seasonal menus and promotions.
- Led and trained a team of 32, fostering high performance.
- Played a key role in hiring and training staff, including servers, bartenders, and managers.
Front of House Manager
Jinme Ramen & Sushi
06.2019 - 12.2020
- Managed day-to-day FOH operations to ensure quality, standards, and customer satisfaction.
- Addressed guest concerns and resolved issues promptly.
- Adapted to a takeout model during the pandemic, maintaining high quality and service standards.
Bartender Shift Manager
Brickyard Kitchen and Bar
12.2018 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender Shift Manager
Grizzly's Wood-Fired Grill
11.2010 - 11.2018
- Maintained secure cash drawers, quickly resolving discrepancies.
- Supervised and trained staff on drink preparation, handling food, and bar set up and breakdown.
- Reconciled cash drawers with register reports at closing.
- Built strong relationships with repeat customers, enhancing loyalty through personalized service.
Sales Associate
Victoria Secret
06.2014 - 06.2015
- Maintained highest commission sales in the region two quarters in a row.
- Assisted customers in locating products and utilized the store’s system to check for availability, offering special orders when necessary.
- Accurately processed POS transactions, handling returns, exchanges, and processing payments through various methods (cash, cards), ensuring efficient and smooth customer transactions.
Education
Bachelor of Arts - Liberal Arts
Saint Cloud State University
Saint Cloud, MN12-2017
Skills
- Customer Service
- Upselling techniques
- Cash handling
- Inventory control
- Team leadership
- Bar management
- Customer relationship building
- Staff training
- POS system proficiency
Timeline
Assistant General Manager
Olde Brick House
01.2021 - Current
Front of House Manager
Jinme Ramen & Sushi
06.2019 - 12.2020
Bartender Shift Manager
Brickyard Kitchen and Bar
12.2018 - 06.2019
Sales Associate
Victoria Secret
06.2014 - 06.2015
Bartender Shift Manager
Grizzly's Wood-Fired Grill
11.2010 - 11.2018
Bachelor of Arts - Liberal Arts
Saint Cloud State University
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