Ann Williams
Nazareth,PA
Summary
Strategic leader with a proven track record in managing operational workflows and driving team success. Maintains high productivity while resolving conflicts to ensure an efficient work environment. Leverages adaptability and creativity to tackle challenges and enhance problem-solving efforts. Focused on advancing organizational goals and fostering collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2025 - Current
- Supervised and supported baristas during shifts to maintain service quality and team morale
- Managing shift schedules, breaks, and workflow
- Coaching team members and providing performance feedback
- Resolved customer concerns professionally and efficiently to enhance overall customer satisfaction
- Coached team members on best practices during shifts and providing performance feedback
- Opening or closing the store and handling cash management
Manager/Head Decorator
Naz-O-Nut Donut and Coffee Shop
07.2022 - 06.2025
- Managed all shop inventory, including ordering and off-site acquisition.
- Trained employees on POS system, food and beverage preparation, food safety (ServSafe Certified), opening/closing procedures, and proper cleanup to maintain operational standards.
- Assists customers in special orders and special events such as weddings, birthday parties and showers.
- Creates new menu items to increase overall revenue.
- Assists customers in special orders and special events such as weddings, birthday parties and showers.
- Developed new menu items to drive overall revenue growth.
Graphic Artist/Customer Service
The Key Weekly/Young's Press
07.2021 - 01.2024
- Managed all ad production, layout, and transmission of pages to printer.
- Responsible for all ad production, layout, and transmission of pages to printer.
- Handled customer service duties, including answering phones and inputting data for in-column advertising, enhancing client communication.
- Coached new graphic artists on best practices and company standards.
Graphic Artist – Designer - Sales Planner
The Morning Call – Allentown, PA
Allentown, PA
04.1996 - 07.2020
- Designed print materials such as newspaper advertisements, marketing materials, brochures, menus, postcards, and direct mail pieces.
- Designed print materials such as newspaper advertisements, marketing materials, brochures, menus, postcards, and direct mail pieces.
- Collaborated with customers to present mock-ups and gather feedback for design adjustments, ensuring alignment with client expectations.
- Worked with customers to present mock-ups and collect information for adjustments.
- Created PowerPoint presentations that included Scarborough research, graphic examples, product placements and pricing.
- Developed PowerPoint presentations featuring Scarborough research, graphic examples, product placements, and pricing to effectively communicate marketing strategies.
Education
Associates of Arts (A.A.) - Graphic Design
Northampton Community College
Bethlehem, PAAssociates of Arts (A.A.) - Computer Graphics
Northampton Community College
Bethlehem, PASkills
- Employee training
- Inventory control and record keeping
- Workplace safety
- Adobe Suite
- Presentation design
- Customer-oriented
- Cash handling expertise
- Staff management
- Creative problem solving
Certification
ServSafe Certified: Food Safety Manager August 2023
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
Manager/Head Decorator
Naz-O-Nut Donut and Coffee Shop
07.2022 - 06.2025
Graphic Artist/Customer Service
The Key Weekly/Young's Press
07.2021 - 01.2024
Graphic Artist – Designer - Sales Planner
The Morning Call – Allentown, PA
04.1996 - 07.2020
Associates of Arts (A.A.) - Computer Graphics
Northampton Community College
Associates of Arts (A.A.) - Graphic Design
Northampton Community College