Anna Aguilar
GERMANTOWN,MD
Summary
Organized and proactive Patient Service Representative with a focus on multitasking and effective problem solving. Successfully managed front desk activities while ensuring compliance with HIPAA regulations and enhancing patient interactions.
Overview
11
11
years of professional experience
Work History
Lead Patient Service Representative
Adventist HealthCare Imaging
10.2019 - Current
- Trained and mentored new staff on best practices in patient interaction and service protocols.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Ordered supplies as needed for front office and technologists.
Front Desk Receptionist
Greater Washington Orthopaedic Group
05.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Medical Access
02.2016 - 05.2019
- Greeted visitors warmly, creating positive first impression of the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Implemented electronic health record system improvements, streamlining patient data retrieval processes.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Cashier
Goradinos
09.2015 - 02.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Implemented strategies to reduce wait times during peak hours, improving service speed.
Education
No Degree -
Montgomery College
Rockville, MDHigh School Diploma -
Clarksburg High School
Clarksburg05.2015
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Office administration
- Effective problem solving
- Multitasking and organization
- Multitasking
Timeline
Lead Patient Service Representative
Adventist HealthCare Imaging
10.2019 - Current
Front Desk Receptionist
Greater Washington Orthopaedic Group
05.2019 - 10.2019
Front Desk Receptionist
Medical Access
02.2016 - 05.2019
Cashier
Goradinos
09.2015 - 02.2017
No Degree -
Montgomery College
High School Diploma -
Clarksburg High School