Summary
Overview
Work History
Education
Skills
Timeline
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ANNA AMPONSAH

Columbus,OH

Summary

Engaging and patient young lady, committed to promoting safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.

Overview

12
12
years of professional experience

Work History

Teacher

Westerville Learning Center
Westerville, OH
08.2022 - 11.2023
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Customer Service Representative

Duatsung Enterprise
Columbus, OH
02.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Amazon Fulfillment Associate

Amazon
Columbus, ND
11.2019 - 08.2020
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Loaded items onto pallets or into containers for shipment.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Communicated effectively with other departments regarding order status updates.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..

Installation Technician

Vodafone Ghana
Accra, Ghana
07.2011 - 11.2011
  • Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
  • Followed detailed instructions while installing new equipment in accordance with industry standards.
  • Tested completed installations to verify functionality and compatibility with other devices.
  • Resolved customer complaints related to installation issues in a timely manner.

Education

High School Diploma -

Hohoe Senior High School
Ghana
05-2010

Skills

  • Group Instruction
  • Small Group Instruction
  • Student Engagement
  • Classroom Instruction

Timeline

Teacher

Westerville Learning Center
08.2022 - 11.2023

Customer Service Representative

Duatsung Enterprise
02.2021 - 07.2022

Amazon Fulfillment Associate

Amazon
11.2019 - 08.2020

Installation Technician

Vodafone Ghana
07.2011 - 11.2011

High School Diploma -

Hohoe Senior High School

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ANNA AMPONSAH