Anna Araujo-Costa
Cape Coral,FL
Summary
Skilled in customer service and front desk operations, with experience managing take-out orders, table assignments, and reservations. Proficient in coordinating schedules, appointments, and meetings for managers and the sales team while ensuring seamless communication. Known for enhancing customer experiences through professional interaction and attentive service. Strong multitasking abilities allow for efficiency in fast-paced, high-traffic environments. Dedicated to representing organizations with professionalism and pride.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Coordinator
Elite DNA
Fort Myers, FL
03.2026 - Current
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Server Supervisor
Fathoms Restaurant
Cape Coral, Florida
09.2018 - Current
- Coordinated and scheduled daily operations, ensuring a smooth workflow in a high-volume environment.
- Trained and onboarded new team members, providing clear instruction and support to meet organizational standards.
- Managed customer inquiries by phone and in person, including scheduling and confirming reservations, recording take-out orders, and directing questions to the appropriate staff.
- Maintained accurate records of transactions, processed payments, and balanced cash drawers.
- Monitored and organized the dining area to ensure professional presentation and operational efficiency.
- Partnered with management and kitchen staff to prioritize tasks and meet strict deadlines.
- Resolved conflicts and addressed customer concerns with professionalism, protecting business reputation, and ensuring client satisfaction.
- Developed strong multitasking skills while managing scheduling, communication, and operational tasks simultaneously.
Education
BBA - Human Resources Management
Florida International University
Miami, FL04-2026
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL08-2022
Skills
- Employee training
- Customer service
- Conflict resolution
- Time management
- Operating systems
- Excellent communication
Accomplishments
- Dean's list at FIU for Fall 2024, Spring 2025, and Summer 2025
- Member, National Society of Leadership and Success (NSLS)
Languages
English
Full Professional
Portuguese
Professional
Spanish
Limited
Certification
- Food & Beverage Safety Certification
- Driver's license: May 2017-current
References
References available upon request.
Timeline
HR Coordinator
Elite DNA
03.2026 - Current
Server Supervisor
Fathoms Restaurant
09.2018 - Current
BBA - Human Resources Management
Florida International University
Associate of Arts - General Studies
Florida SouthWestern State College