Anna Bacala
Keene,NH
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
Osram Sylvania
07.2019 - Current
- Logged call information and solutions provided into internal database.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Tracked orders and notified customers of status or potential delays.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Customer Service Lead
Markem - Imaje
02.2019 - 07.2019
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Markem - Imaje
01.2018 - 02.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Completed accurate order entry and data verification.
Senior Accounts Receivable Representative
UNFI, United Natural Foods
06.2017 - 12.2017
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Perform user acceptance testing for system enhancements
- Ensure timely collections to minimize credit risk
- Researched accounting issues and proposed solutions to avoid repeat occurrences.
- Train and onboard new team members
Accounts Receivable Representative
UNFI, United Natural Foods
08.2016 - 05.2017
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
Account Manager
PC Connection
06.2015 - 08.2016
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Receptionist
Scissor Masters
08.2014 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Education
Business Administration And Management
Keene State College
Keene, NHAssociate of Science - Accounting
Community College of Vermont
05.2025
Skills
- Staff Education and Training
- Credit and Collections
- Aging Reports Analysis
- Account Management
- Complaint Resolution
- Account Reconciliation
- Month-End Closing Procedures
- Telephone Etiquette
Timeline
Customer Relations Specialist
Osram Sylvania
07.2019 - Current
Customer Service Lead
Markem - Imaje
02.2019 - 07.2019
Customer Service Representative
Markem - Imaje
01.2018 - 02.2019
Senior Accounts Receivable Representative
UNFI, United Natural Foods
06.2017 - 12.2017
Accounts Receivable Representative
UNFI, United Natural Foods
08.2016 - 05.2017
Account Manager
PC Connection
06.2015 - 08.2016
Receptionist
Scissor Masters
08.2014 - 05.2015
Business Administration And Management
Keene State College
Associate of Science - Accounting
Community College of Vermont