Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Anna Bennett

THURMONT,MD

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dollar General
04.2025 - 07.2025
  • Greeted customers as they walk in.
  • Stocked freight while running the register.
  • Assisted customers in finding what they needed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Book Processer

Goodwill
07.2024 - 03.2025
  • Organized donated books and priced accordingly depending upon condition.
  • Arranged books on shelves according to category
  • Assisted customers with their shopping.
  • Increased book processing efficiency by implementing a streamlined sorting system.

Customer Service Representative

Mountainview Convenience
07.2022 - 12.2023
  • Made sure coffee was fresh and the coffee bar clean and stocked.
  • Stocked inventory on truck days.
  • Ran multiple cash registers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bakery/Deli Clerk

Food Lion
05.2020 - 07.2020
  • Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation and customer service.
  • Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
  • Contributed to a positive work environment through effective communication, teamwork, and a strong commitment to achieving store goals.
  • Collaborated with team members to efficiently complete daily tasks such as stocking shelves, slicing meats, and packaging products.

Bakery Assistant

Giant
05.2020 - 07.2020
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.

Education

High School Diploma -

Quince Orchard HS
Gaithersburg, MD
06.2006

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Problem resolution

  • Customer relations

  • Computer proficiency

  • Conflict resolution

  • Payment processing

  • Client relations

  • Professional telephone demeanor

  • POS systems expert

Languages

English
Full Professional

Interests

  • Drawing and Painting
  • Crafting and DIY Projects
  • Hiking
  • Astrology
  • Genealogy
  • Personal Development and Self-Improvement
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Enjoy participating in walking for overall physical and mental well-being

Timeline

Customer Service Representative

Dollar General
04.2025 - 07.2025

Book Processer

Goodwill
07.2024 - 03.2025

Customer Service Representative

Mountainview Convenience
07.2022 - 12.2023

Bakery/Deli Clerk

Food Lion
05.2020 - 07.2020

Bakery Assistant

Giant
05.2020 - 07.2020

High School Diploma -

Quince Orchard HS

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