Anna Blackwell
Ellenboro,NC
Summary
Dedicated professional with strong organizational skills and expertise in front desk operations. Proficient in appointment scheduling and client relations, ensuring seamless communication and enhanced office efficiency.
Overview
2027
2027
years of professional experience
Work History
Receptionist
The Glass Guy
Shelby, NC
05.2025 - 04.2026
- Managed front desk operations with professionalism.
- Scheduled appointments and maintained calendar for service technicians.
- Answered multi-line phone system, addressing customer inquiries efficiently.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Managed payment processing and billing operations efficiently.
- Assisted in client data entry, improving accuracy of information systems.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries in a timely manner from callers seeking information.
Office Manager/Receptionist
DeRisi Body Shop
Shelby, NC
01.2020 - 02.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and appointment systems, optimizing resource allocation for service teams.
- Coordinated inventory management, tracking supplies and ordering materials to maintain stock levels.
- Developed and implemented office procedures, improving overall efficiency and communication among staff.
- Led staff meetings, facilitating discussions on best practices and operational challenges faced by the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Grill Cook/Manager
Bucksaver #4
Polkville, NC
01.2016 - 01.2020
- Grilled various meats and vegetables to ensure high-quality flavor and presentation.
- Monitored grill temperatures for optimal cooking conditions and food safety compliance.
- Collaborated with kitchen staff to coordinate timely meal preparation during peak hours.
- Trained new staff on grilling techniques and equipment operation for efficiency and safety.
CNA
White Oak Mannor
Rutherfordton, NC
2016 - 2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents through regular sanitation practices.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support to patients and families, fostering a compassionate atmosphere.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Medical Records
Morganton Eye Physicians
Forest City, NC
2012 - 2013
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Optimized clinic efficiency by streamlining appointment scheduling and implementing electronic medical records.
- Streamlined unit operations by organizing medical records and updating documentation accurately.
- Enhanced patient care by efficiently managing and organizing medical records for easy accessibility.
Education
No Degree - Nursing
Isothermal Community College
Spindale, NCHigh School Diploma -
East Rutherford High School
Bostic, NC06-2011
No Degree - Cosmetology
Isothermal Community College
CNA - Nursing- CNA
Western Piedmont Community College
Morganton, NC05-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office management
- Information protection
- Front desk operations
- Phone etiquette
Timeline
Receptionist
The Glass Guy
05.2025 - 04.2026
Office Manager/Receptionist
DeRisi Body Shop
01.2020 - 02.2025
Grill Cook/Manager
Bucksaver #4
01.2016 - 01.2020
CNA
White Oak Mannor
2016 - 2017
Medical Records
Morganton Eye Physicians
2012 - 2013
No Degree - Nursing
Isothermal Community College
High School Diploma -
East Rutherford High School
No Degree - Cosmetology
Isothermal Community College
CNA - Nursing- CNA
Western Piedmont Community College