Anna Boughton
Eugene,OR
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Childcare Teacher
Hayden Early Learning Center
11.2023 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Youth Development Professional
Boys & Girls Club Of America
08.2023 - 11.2023
- Supporting social and emotional development of 90 kids ages 7-13
- Engaging with youth members to teach sustainable habits and coping mechanisms
- Facilitating educational programs related to art, STEM, and life skills
Barista
Burgie's Coffee & Tea
03.2023 - 07.2023
- Interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Monitored supply levels at counter and maintained customer areas to meet typical demands
Childcare Lead Teacher
Foundations Learning Center
03.2022 - 03.2023
- Established positive relationships with 15 students and their families
- Organized and supervised large and small group activities to develop social, emotional and physical skills
- Monitored classroom to verify safe and secure environment by following daycare protocol for health, food safety, social, and recreational needs of children
Production Operations Technician
Danfoss
07.2021 - 03.2022
- Maintained quality assurance and customer satisfaction objectives
- Observed compliance with regulatory standards and safety requirements
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Customer Service Associate
Buy Buy Baby
10.2019 - 06.2020
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers by managing returns, exchanges, and concerns
Skills
- Customer Service
- Documentation Skills
- Phone Etiquette
- Rapport Building
- Team Collaboration
- Tactful Communication
- Regulatory Compliance
- Security Awareness
- Program Planning
Timeline
Childcare Teacher
Hayden Early Learning Center
11.2023 - Current
Youth Development Professional
Boys & Girls Club Of America
08.2023 - 11.2023
Barista
Burgie's Coffee & Tea
03.2023 - 07.2023
Childcare Lead Teacher
Foundations Learning Center
03.2022 - 03.2023
Production Operations Technician
Danfoss
07.2021 - 03.2022
Customer Service Associate
Buy Buy Baby
10.2019 - 06.2020
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