Melanie Wallace
Arlington,TX
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Childcare Teacher
Childcare Network
05.2018 - Current
- Organized small groups of children while transitioning to and from outdoor play.
- Taught basic education principles while complying with IEP and ARD goals.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Cafeteria Worker
Life School
01.2014 - 05.2016
- Paperwork cashier
- Technical Support work from home
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Received and stored incoming supplies according to procedures.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared ingredients and recipe components ahead of time.
- Assisted cashiers with processing customer payments and documenting orders.
- Restocked condiments, beverages, and utensils per expected use levels.
- Tracked meal purchases and accepted payments at cash register.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Customer service
Sprint
11.2005 - 07.2013
- Performed Billing, tech support, sales, escalated issues
Floater Teacher
Childcare Network
02.2006 - 07.2010
- I worked as a floater to every classroom and did the bus runs as well
Education
High school diploma or GED -
Associate - Medical administrative assistant
Ultimate Medical Academy
12.2015
Skills
- Call Center
- CSR
- Customer Service
- Customer Care
- Customer Support
- Technical Support
- Food Safety
- Food Preparation
- Food Service
- Teaching
- Kitchen Experience
- Serving Experience
- Food Production
- Food Handling
- Meal Preparation
- Cash Handling
- Caregiving
- Hotel experience
- Computer skills
- Guest services
- POS
- Sales
- Fair Housing regulations
- Filing
- Typing
- Yardi
- Childcare
- Toddler Care
- Cashiering
- Clerical experience
- Portion Standards
- Room Inventory
- Safe Work Practices
- Standardized Recipes
- Ingredient Preparation
- Cleaning and Sanitation
- Money Handling
- Cash Register Operations
- Safe Food Handling
- Batch Cooking
- Customer Loyalty
- Verbal and Written Communication
Certification
First Aid Certification
Child Development Associate Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Childcare Teacher
Childcare Network
05.2018 - Current
Cafeteria Worker
Life School
01.2014 - 05.2016
Floater Teacher
Childcare Network
02.2006 - 07.2010
Customer service
Sprint
11.2005 - 07.2013
High school diploma or GED -
Associate - Medical administrative assistant
Ultimate Medical Academy
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