Anna Bowen

*No longer on schedule as of August 2023 when I moved to college, currently only picking up shifts*

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area bussed for every guest.

*Shift Lead from October 2021-January 2023*

• Trained new employees and assigned daily tasks and responsibilities.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Monitored and maintained clean working areas and cooking surfaces.
• Resolved customer complaints/issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Operated pizza oven and other kitchen equipment safely.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.