Anna Boyd
Los Angeles,CA
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Bel-Air Bay Club
10.2023 - 07.2024
- Assisted management team with a menu re-restructure to promote food items with the highest margin, resulting in an increase of sales of 15%
- Exceeded sales by 8% by up-selling appetizer and drink pairings
- awarded employee of the month twice (2023 and 2024)
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
Server/ Hostess
Le Cafe De La Plague
02.2024 - 07.2024
- Recommended wine pairings with dishes along with desserts to provide wonderful layered experiences for customers that contributed to boosting restaurants ratings by 10%
- managed seating arrangements and greeted 150+ customers per shift
- Provided attentive service during high-volume periods without sacrificing attention to detail
- Utilized knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Created warm relationships with regular customers.
Server/ Head Barista
Coupa Cafe
12.2021 - 09.2023
- Trained new hires on menu knowledge and service protocols
- Created latte art and espresso based drinks based on customer requests
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Manager
Subaru (wilderness Cafe)
07.2023 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Team Member- Beverage and Bowl Specialist
Vitality Bowls
03.2023 - 09.2023
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
No Degree - Psychobiology
UCLA
Los Angeles, CA06.2027
Skills
- Food Running
- Supply Restocking
- Daily Specials Memorization
- Safe Food Handling
- Food Delivery
- Beverage Preparation
- Guest Engagement
- Table Bussing
Certification
Food Handler
Languages
English
Native or Bilingual
Spanish
Professional Working
Arabic
Elementary
Timeline
Server/ Hostess
Le Cafe De La Plague
02.2024 - 07.2024
Server
Bel-Air Bay Club
10.2023 - 07.2024
Assistant Manager
Subaru (wilderness Cafe)
07.2023 - 01.2024
Team Member- Beverage and Bowl Specialist
Vitality Bowls
03.2023 - 09.2023
Server/ Head Barista
Coupa Cafe
12.2021 - 09.2023
No Degree - Psychobiology
UCLA